The Newcastle upon Tyne Hospitals NHS Foundation Trust

Staff Experience and Engagement Administrator

The closing date is 25 September 2025

Job summary

As Staff Experience and Engagement Administrator, the postholder will provide administrative support to the Staff Experience and Engagement team across a variety of workstreams to enhance staff experience, improve staff engagement and support ongoing change. This involves supporting the Trusts initiatives and promoting the Trust engagement agenda through providing administrative support to the team.

The postholder will have the opportunity to work collaboratively to facilitate events focused on staff experience, as well as supporting Trustwide programmes.

The postholder will be responsible for maintaining the upkeep of multiple record systems, liaising with relevant stakeholders to ensure the smooth operation of the team, and will be responsible for maintaining information across multiple websites regarding the Staff Experience and Engagement Team.

The postholder will undertake regular financial responsibilities, such as payroll reports and supporting the Staff Experience and Engagement Facilitators with invoice processing and queries.

Interview Date Tuesday 14 October 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Provide administrative support around the Trust benefits packages, ensuring relevant media around benefits are fit for purpose, meets business needs and maintains the corporate voice
Develop and maintain robust local databases, spreadsheets and communication systems as required, ensuring effective and efficient use of these systems in all respects
Work collaboratively with the team to produce briefing, and other communications, to support the Staff Experience and Engagement agenda across the Trust
Provide administrative support to produce documents and reports pertaining to all staff engagement activity. This will require the use of MS Office and other systems on a regular basis
Provide administrative support in creating content related to Staff Experience and Engagement. For example, Web Pages, Campaign Plans, Annual Reports etc
Work collaborative with the team to create content for a range of on-line and off-line staff engagement communication materials.
Maintain own records (both electronic and paper-based)
Use, retrieve and update information daily from a variety of databases
Ensure accurate records are maintained in relation to Staff Experience and Engagement activities
Provide administrative support in the development and implementation of staff experience and engagement communication strategies, policies, and procedures
Provide administrative support in the development and implementation of any changes which will impact on staff experience

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

317-2025-37-004

Job locations

Regent Point

317 Regent Point

NE3 3HD

Job description

Job responsibilities

Provide administrative support for the development and management of the Trust Careers Website, ensuring it is fit for purpose, meets business needs and maintains the corporate voice
Develop and maintain robust local databases, spreadsheets and communication systems as required, ensuring effective and efficient use of these systems in all respects
Work collaboratively with the team to produce briefing, and other communications, to support the Staff Experience and Engagement agenda across the Trust
Provide administrative support to produce documents and reports pertaining to all staff engagement activity. This will require the use of MS Office and other systems on a regular basis
Provide administrative support in creating content related to Staff Experience and Engagement. For example, Web Pages, Campaign Plans, Annual Reports etc
Work collaborative with the team to create content for a range of on-line and off-line staff engagement communication materials
Maintain own records (both electronic and paper-based)
Use, retrieve and update information daily from a variety of databases
Ensure accurate records are maintained in relation to Staff Experience and Engagement activities

Job description

Job responsibilities

Provide administrative support for the development and management of the Trust Careers Website, ensuring it is fit for purpose, meets business needs and maintains the corporate voice
Develop and maintain robust local databases, spreadsheets and communication systems as required, ensuring effective and efficient use of these systems in all respects
Work collaboratively with the team to produce briefing, and other communications, to support the Staff Experience and Engagement agenda across the Trust
Provide administrative support to produce documents and reports pertaining to all staff engagement activity. This will require the use of MS Office and other systems on a regular basis
Provide administrative support in creating content related to Staff Experience and Engagement. For example, Web Pages, Campaign Plans, Annual Reports etc
Work collaborative with the team to create content for a range of on-line and off-line staff engagement communication materials
Maintain own records (both electronic and paper-based)
Use, retrieve and update information daily from a variety of databases
Ensure accurate records are maintained in relation to Staff Experience and Engagement activities

Person Specification

Qualifications & Education

Essential

Educated to NVQ Level 3, or equivalent experience

Knowledge & Experience

Essential

Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
Excellent keyboard skills
Previous administrative experience

Desirable

Financial understanding/experience
Experience of promotional work through websites and social media

Skills & Abilities

Essential

Excellent communication and interpersonal skills
Ability to effectively interact with a diverse range of people
Excellent organisational skills
Attention to detail and ability to meet tight deadlines
Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders

Person Specification

Qualifications & Education

Essential

Educated to NVQ Level 3, or equivalent experience

Knowledge & Experience

Essential

Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
Excellent keyboard skills
Previous administrative experience

Desirable

Financial understanding/experience
Experience of promotional work through websites and social media

Skills & Abilities

Essential

Excellent communication and interpersonal skills
Ability to effectively interact with a diverse range of people
Excellent organisational skills
Attention to detail and ability to meet tight deadlines
Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.