Job summary
We are seeking a motivated and detailed-oriented Patient Safety Performance Administrator to join our perinatal Patient Safety team. The role plays a crucial part in supporting patient safety and service performance across the organization.
You will provide high-quality administrative and analytical support, ensuring accurate data collection, reporting and monitoring programmes such as the Maternity Incentive Scheme and other safety processes and key performance indicators.
- Interview Date Tuesday 14 October 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The post holder will work closely with the Patient Safety Midwives and provide administrative support by;
- establishing meetings including agenda preparation, minute taking and action planning
- co-ordinate and manage all administrative functions of the Maternity Incentive Scheme and other safety processes and Key Process indicators
- collate analyse and interpret performance data in a timely manner to support decision making
- work closely with information, finance and other teams to support Directorate Management teams in the development and implementation of action plans to improve performance
- Work with clinical and non clinical colleagues to promote a culture of learning and continuous improvement
The postholder will have a unique opportunity to be closely involved in supporting the development of a positive safety culture within a committed, collaborative and supportive working environment.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Performance Management and ReportingCo-ordinate and manage all administrative functions of the rolling programme of the maternity incentive scheme and other patient safety processes and KPIs, including:establishing meetingsrequesting and collating documentationacting as the first point of contact for enquiriesliaising with senior staff (such as General Managers and Directors)minute taking when requiredall other aspects associated with the accurate and efficient delivery of the patient safety key performance indicators
Request, collate and input data from multiple sources into regular compliance Reports for the Clinical Board and relevant sub-committees.
Assist in ensuring that timely, validated and approved compliance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission.Co-ordinate and manage the accurate, timely submission of data in liaison with other stakeholders across the Trust.Advise on and provide bespoke reports to corporate teams and the Clinical Board management team.Work closely with Information, Finance and other corporate teams to support Directorate Management teams in the development and implementation of action plans to improve performance.
Business Support
- Work in diverse roles and be able to balance the requirement of each role, producing information and meeting deadlines.
- Work with Information Services to ensure that performance information requirements are supported by Trust information systems.
- Provide admin support during team meetings and events such as room bookings, minute taking and recording actions.
- Provide administrative support to adhoc/seasonal projects undertaken by the Directorate including data collections, surveys and summary reports relating to performance, contracting, planning or other business needs.
- Maintain effective time management and appropriately prioritise work to ensure that team and organisational needs are met.
- Create, manage and maintain files which are used to assist in the monitoring of Trust and Directorate performance information.
- Actively participate in the continuing improvement of team and Directorate projects/processes.
Job description
Job responsibilities
Performance Management and ReportingCo-ordinate and manage all administrative functions of the rolling programme of the maternity incentive scheme and other patient safety processes and KPIs, including:establishing meetingsrequesting and collating documentationacting as the first point of contact for enquiriesliaising with senior staff (such as General Managers and Directors)minute taking when requiredall other aspects associated with the accurate and efficient delivery of the patient safety key performance indicators
Request, collate and input data from multiple sources into regular compliance Reports for the Clinical Board and relevant sub-committees.
Assist in ensuring that timely, validated and approved compliance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission.Co-ordinate and manage the accurate, timely submission of data in liaison with other stakeholders across the Trust.Advise on and provide bespoke reports to corporate teams and the Clinical Board management team.Work closely with Information, Finance and other corporate teams to support Directorate Management teams in the development and implementation of action plans to improve performance.
Business Support
- Work in diverse roles and be able to balance the requirement of each role, producing information and meeting deadlines.
- Work with Information Services to ensure that performance information requirements are supported by Trust information systems.
- Provide admin support during team meetings and events such as room bookings, minute taking and recording actions.
- Provide administrative support to adhoc/seasonal projects undertaken by the Directorate including data collections, surveys and summary reports relating to performance, contracting, planning or other business needs.
- Maintain effective time management and appropriately prioritise work to ensure that team and organisational needs are met.
- Create, manage and maintain files which are used to assist in the monitoring of Trust and Directorate performance information.
- Actively participate in the continuing improvement of team and Directorate projects/processes.
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent experience
- English Language GCSE grade 4 or above
Knowledge & Experience
Essential
- Experience of prioritising and managing own workload to agreed deadlines with limited supervision
- Experience of working collaboratively with individuals as part of supporting projects or small teams
- Awareness of the purpose and function of the Clinical Board governance process
- Knowledge of the maternity incentive scheme and key operational standards
- Experience of drafting bespoke documents and reports
Desirable
- NHS acute Trust experience
- Experience in governance or patient safety processes, project, contracting, or information role
- Experience interpreting and querying data, with highly effective analytical skills
- Experience of leading and developing change/setting up and innovating new projects
- Experience of NHS Benchmarking systems
Skills & Abilities
Essential
- Exceptional organisational and administrative skills with a high level of accuracy
- Highly effective communications skills, both oral and written, with the ability to collate and present information to others
- Ability to multi-task and switch priorities at very short notice
- Ability to challenge, influence and negotiate successful outcomes
- Ability to solve problems using a common sense and practical approach
- High level of numeracy, literacy and advanced keyboard skills
- Skilled user of Microsoft Office packages, in particular Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Person Specification
Qualifications & Education
Essential
- Educated to degree level or equivalent experience
- English Language GCSE grade 4 or above
Knowledge & Experience
Essential
- Experience of prioritising and managing own workload to agreed deadlines with limited supervision
- Experience of working collaboratively with individuals as part of supporting projects or small teams
- Awareness of the purpose and function of the Clinical Board governance process
- Knowledge of the maternity incentive scheme and key operational standards
- Experience of drafting bespoke documents and reports
Desirable
- NHS acute Trust experience
- Experience in governance or patient safety processes, project, contracting, or information role
- Experience interpreting and querying data, with highly effective analytical skills
- Experience of leading and developing change/setting up and innovating new projects
- Experience of NHS Benchmarking systems
Skills & Abilities
Essential
- Exceptional organisational and administrative skills with a high level of accuracy
- Highly effective communications skills, both oral and written, with the ability to collate and present information to others
- Ability to multi-task and switch priorities at very short notice
- Ability to challenge, influence and negotiate successful outcomes
- Ability to solve problems using a common sense and practical approach
- High level of numeracy, literacy and advanced keyboard skills
- Skilled user of Microsoft Office packages, in particular Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
