The Newcastle upon Tyne Hospitals NHS Foundation Trust

Outpatient Reception Clerk

The closing date is 28 August 2025

Job summary

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.

Interview Date Friday 05 September 2025
20.45 Hours -working 3 shifts of 16.30-21:40 (no break) and 1 shift of 16:30-21:45 (no break) between Monday-Friday flexible in line with cover required
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role.

Main Outpatient Area

Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system.
The post holder is supported by a supervisor.

Main Reception Area

Open all year round.
Reception cover is provided from 8am - 8pm at the FRH and 24 hours a day.
Reception cover is provided 24 hours a day at the RVI, including bankholidays, which are covered on a rotational basis.
The post holder is supported by a supervisor.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

317-2025-34-22-DR

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all serviceusers.
Takes responsibility for the timely completion of all outpatient admin services.
Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
Make and receive telephone calls to respond to public enquiries.
Ensure that all areas are kept clean and tidy at all times.

Job description

Job responsibilities

To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all serviceusers.
Takes responsibility for the timely completion of all outpatient admin services.
Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
Make and receive telephone calls to respond to public enquiries.
Ensure that all areas are kept clean and tidy at all times.

Person Specification

Qualifications & Education

Essential

NVQ Level 2 in appropriate subject or equivalent qualification / experience

Knowledge & Experience

Essential

Understanding of confidentiality issues
IT skills in windows-based applications which will be assessed as part of the recruitment process

Desirable

Telephone experience
Previous reception/clerical experience
Previous customer care experience
Previous NHS experience
Awareness of Health and Safety within your environment

Skills & Abilities

Essential

Good literacy and numeracy skills which will be assessed as part of the recruitment process
Ability to communicate with members of the public, all staff and health care providers
Good organisational Skills
Ability to work effectively as part of the multi-disciplinary team

Person Specification

Qualifications & Education

Essential

NVQ Level 2 in appropriate subject or equivalent qualification / experience

Knowledge & Experience

Essential

Understanding of confidentiality issues
IT skills in windows-based applications which will be assessed as part of the recruitment process

Desirable

Telephone experience
Previous reception/clerical experience
Previous customer care experience
Previous NHS experience
Awareness of Health and Safety within your environment

Skills & Abilities

Essential

Good literacy and numeracy skills which will be assessed as part of the recruitment process
Ability to communicate with members of the public, all staff and health care providers
Good organisational Skills
Ability to work effectively as part of the multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.