The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 01 September 2025

Job summary

Newcastle Hospitals Ear, Nose and Throat service, (ENT) incorporating Audiology and Speech and Language Therapy, are looking for a conscientious individual with an enthusiastic, patient focussed outlook to join their busy admin service as a Administrator. Offering a full, efficient, administration and secretarial service to our clinical teams within the department, this role is crucial in ensuring we are able to offer the highest level of patient care.

ENT is part of the Surgical and Associated Specialties Board, which consists of a range of surgical specialities including Breast, Colorectal, HPB, Vascular, and Urology. The Board are entering an exciting new era for our administration workforce, and we are looking for talented individuals who wish to pursue a career in this area.

The Board are committed to, and proud to offer staff career development. The Board promote development and training opportunities for administrative team members, and are the first in the organisation to have a designated Development Lead for administration staff, who can support clearly mapped career progression.

Interview Date: 10th September 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will be motivated to integrate well with the existing teams and demonstrate exceptional organisational skills, with a patient centred focus. Applicants must be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients, with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands, and the post holder must possess excellent time management and planning skills.

Main duties of the role:

Provide administration/secretarial support to consultants and wider clinical teams.
Co-ordination of patient results/pathway
Audio typing and proof reading, ensuring sense check, correct spelling, grammar and punctuation
Diary management
Outpatient Clinic co-ordination
Answering patient telephone enquiries
Updating electronic patient records
Booking patient appointments
Data entry
Other administration duties.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-29-18-DR-A

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required.

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required.

Person Specification

Qualifications & Education

Essential

Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

Experience of secretarial/administrative procedures

Desirable

NHS Administration/Secretarial experience
Working Knowledge of NHS Systems e.g. eRecord, System One
Knowledge of medical terminology

Skills & Abilities

Essential

IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
Advanced keyboard skills including a high standard of word processing skills
Excellent communication skills
Ability to work without direct supervision
Ability to manage time effectively and work on own initiative
Ability to accurately input, collate and present information

Values I Behavioural I Attitudes

Essential

Understanding of confidentiality

Person Specification

Qualifications & Education

Essential

Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

Experience of secretarial/administrative procedures

Desirable

NHS Administration/Secretarial experience
Working Knowledge of NHS Systems e.g. eRecord, System One
Knowledge of medical terminology

Skills & Abilities

Essential

IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
Advanced keyboard skills including a high standard of word processing skills
Excellent communication skills
Ability to work without direct supervision
Ability to manage time effectively and work on own initiative
Ability to accurately input, collate and present information

Values I Behavioural I Attitudes

Essential

Understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.