The Newcastle upon Tyne Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 25 August 2025

Job summary

We are looking for dynamic highly motivated Ward Clerks to join the forward thinking team in the Day Treatment Centre (DTC).

This is an exciting opportunity for individuals who are dedicated to improving patient care. We are looking for reliable and highly organised individuals who have excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area. You must be able to be courteous, respectful and helpful at all times as you will be primarily responsible for the reception area and greeting patients in the DTC.

Interview Date Tuesday 02 September 2025
Post 1: 28 Hours 30 Minutes/Week (07:00am - 20:00pm)
Post 2: 37.5 Hours/Week (4 days/week 07:00 - 17:00/10:00 - 20:00)
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Front of house reception duties:

Greeting patients and staff members

Answering and fielding telephone calls from patients, relatives and members of the multi disciplinary team

Ward clerking

Making appointments

Collating and preparing paperwork

Various IT tasks including admission and discharge of patient, using various IT systems

Effective communication with clinical staff

Administration housekeeping

Recording of data

Any other duties as required

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-34-02-DR

Job locations

Day Treatment Centre

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the WardSister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the WardSister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.

Person Specification

Qualifications & Education

Essential

NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience

Desirable

Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

Previous experience working within the NHS
Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

Basic IT skills
Ability to communicate with members of the public and healthcare providers
Able to work effectively alone or part of the multidisciplinary team
Effective organisation and time management skills

Person Specification

Qualifications & Education

Essential

NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience

Desirable

Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

Previous experience working within the NHS
Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

Basic IT skills
Ability to communicate with members of the public and healthcare providers
Able to work effectively alone or part of the multidisciplinary team
Effective organisation and time management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.