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The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerk Receptionist

The closing date is 25 August 2025

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Job summary

An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.

Interview Date: 4th September 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Working on one of our busy Outpatient receptions area within the Dental Hospital.

There are a total of 21 administration and clerical staff reporting to 5 senior clerical staff over five departments
Approximately 250 Dental Undergraduates in total
There are approximately 110,000 outpatient attendances per annum.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-12-37-DR-B

Job locations

Newcastle Dental Hospital

317 04 Newcastle Dental Hospital

NE2 4AZ

Job description

Job responsibilities

To provide an efficient and effective administrative service to patients and the multi- disciplinary team.

Job description

Job responsibilities

To provide an efficient and effective administrative service to patients and the multi- disciplinary team.

Person Specification

QUALIFICATIONS

Essential

GCSE in English Grade C or equivalent or
NVQ Level 2 or equivalent.

Desirable

ECDL
RSA 1 or 2 or equivalent

SKILLS

Essential

Very good keyboard skills
Good communication, organisational skills
Accuracy and attention to detail
Good interpersonal skills
Able to prioritise workload
Excellent telephone manner

EXPERIENCE

Essential

Previous experience in a customer care role within an office based environment

Desirable

Working within NHS or hospital environment

KNOWLEDGE

Essential

Good working knowledge of Microsoft Office

Desirable

PAS / eRecord

Person Specification

QUALIFICATIONS

Essential

GCSE in English Grade C or equivalent or
NVQ Level 2 or equivalent.

Desirable

ECDL
RSA 1 or 2 or equivalent

SKILLS

Essential

Very good keyboard skills
Good communication, organisational skills
Accuracy and attention to detail
Good interpersonal skills
Able to prioritise workload
Excellent telephone manner

EXPERIENCE

Essential

Previous experience in a customer care role within an office based environment

Desirable

Working within NHS or hospital environment

KNOWLEDGE

Essential

Good working knowledge of Microsoft Office

Desirable

PAS / eRecord

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.