The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Assistant

The closing date is 21 August 2025

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Team within the Dermatology Department for a Band 2 Administration Assistant.

Post holders will be required to provide an efficient reception service to both clinicians and patients.

The successful candidate will work within a team of outpatient staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

Interview Date: 11 September 2025
30 Hours/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient face to face reception service to patients.

The role will include all face to face reception duties - check in patients / check out patients and make appointments.

The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-33-12-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

To support the provision of an efficient admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and available a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To ensure that data input is amended as necessary

Job description

Job responsibilities

To support the provision of an efficient admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and available a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To ensure that data input is amended as necessary

Person Specification

Qualifications & Education

Essential

Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.

Desirable

ECDL computer qualification

Knowledge & Experience

Desirable

NHS software packages
Knowledge of SystmOne, eRecord
Experience working in a patient/public environment in an administration or clerical role
Previous experience working within the NHS.

Skills & Abilities

Essential

Keyboard skills with a sound knowledge of computers.
Good communication skills both written verbal and telephone skills.

Values I Behavioural I Attitudes

Essential

Keyboard skills with a sound knowledge of computers.
Common sense, flexible and reliable

Person Specification

Qualifications & Education

Essential

Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.

Desirable

ECDL computer qualification

Knowledge & Experience

Desirable

NHS software packages
Knowledge of SystmOne, eRecord
Experience working in a patient/public environment in an administration or clerical role
Previous experience working within the NHS.

Skills & Abilities

Essential

Keyboard skills with a sound knowledge of computers.
Good communication skills both written verbal and telephone skills.

Values I Behavioural I Attitudes

Essential

Keyboard skills with a sound knowledge of computers.
Common sense, flexible and reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.