The Newcastle upon Tyne Hospitals NHS Foundation Trust

Waiting List Officer

The closing date is 18 August 2025

Job summary

The Dermatology Department is excited to be able to offer the opportunity for two reliable, enthusiastic, hardworking full time Waiting List Officers to join the team. They will work alongside the waiting list team and other administrative teams. The role of Waiting List Officer will include booking patients into theatre lists in line with national targets and clinical urgency, led by the medical team. Other duties will include but not be limited to dealing with telephone queries from patients and colleagues, adding patients onto the waiting list using Trust's electronic patient administration system and other general office duties.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.

They should be able to integrate well with the team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.

Interview Date Monday 08 September 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Adding patients to the waiting list.
Booking patients into theatres and coordinating theatre lists.
Taking patient calls and assisting with queries and any changes to appointments.
Working closely with other waiting list team members to monitor waiting times and avoid any potential breaches.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-31-015

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

The Waiting List administrative service contributes towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
Information management and data quality is essential to ensuring effective management of waiting lists.
The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.

Job description

Job responsibilities

The Waiting List administrative service contributes towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
Information management and data quality is essential to ensuring effective management of waiting lists.
The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.

Person Specification

Qualifications & Education

Essential

oECDL or equivalent experience

Knowledge & Experience

Essential

oPC & PAS literate
oPrevious NHS administration experience

Desirable

oOperational Experience of Waiting List Management Processes
oKnowledge of Microsoft Office (incl. Excel, Word & Outlook)
oUnderstanding of NHS Waiting List Management Definitions
oUnderstanding of the NHS Constitution and NHS Operating Framework

Skills & Abilities

Essential

oGood communication skills
oProblem solving skills
oAbility to meet deadlines

Desirable

oAnalytical and Numerical skills

Person Specification

Qualifications & Education

Essential

oECDL or equivalent experience

Knowledge & Experience

Essential

oPC & PAS literate
oPrevious NHS administration experience

Desirable

oOperational Experience of Waiting List Management Processes
oKnowledge of Microsoft Office (incl. Excel, Word & Outlook)
oUnderstanding of NHS Waiting List Management Definitions
oUnderstanding of the NHS Constitution and NHS Operating Framework

Skills & Abilities

Essential

oGood communication skills
oProblem solving skills
oAbility to meet deadlines

Desirable

oAnalytical and Numerical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.