The Newcastle upon Tyne Hospitals NHS Foundation Trust

Patient Navigator

The closing date is 10 August 2025

Job summary

We would like to recruit aPatient Navigator to work within the Urgent Treatment Centres.

There will be a requirement to work across sites currently based at Ponteland Road, Cowgate and The Molineux Centre, Byker.

We are looking for reliable, flexible, and motivated individuals to support the Clinical Teams within the Urgent Treatment Centres.

The actual hours of the post will be discussed at interview as the administration team work daily 8am to 10pm, 7 days a week supporting the clinical staff.

Interview Date: 18th August 2025
24 hours/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Manage own workload on a day-to-day basis and work independently.
Manages any concerns surrounding extended access raised by the administration team and escalates appropriately
Maintain confidentiality within the team at all times when dealing with sensitive issues, relating to patients or to their partners using discretion and initiative.
Identify own training needs; with own annual IDR and PDP.
Supervise, train, develop and support other clerical staff
Responsible for the efficient and effective administrative support to the Admin Team Lead and clinical staff
Work closely with the Nursing team leads and the daily clinical coordinator.
Work as part of the Urgent and Emergency Care Alliance

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

06 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-32-01-DR

Job locations

Trustwide

317 Trustwide

NE7 7DN

Job description

Job responsibilities

To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
Liaise with relevant staff from various health care settings.
To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
To provide a comprehensive, administrative, and clerical support for the team.
To work flexibly within the team, providing support and training to colleagues.
Supervise and develop other clerical staff.
Information management and data quality is essential to ensuring effective management of appointment ledgers.

Job description

Job responsibilities

To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
Liaise with relevant staff from various health care settings.
To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
To provide a comprehensive, administrative, and clerical support for the team.
To work flexibly within the team, providing support and training to colleagues.
Supervise and develop other clerical staff.
Information management and data quality is essential to ensuring effective management of appointment ledgers.

Person Specification

Qualifications & Education

Essential

NVQ Level 3 in business administration or equivalent qualification / experience
Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential

Experience of data inputting and assisting with audits
Experience of dealing with patients, public and other health care staff
Experience of working within a health care administrative setting.
Experience of working with information technology
Understanding of confidentiality issues
Previous administrative experience
Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
Knowledge of electronic patient record system

Desirable

Experience of working in a health care setting
Previous experience in a higher clerical role

Skills & Abilities

Essential

Ability to prioritise and organise workload effectively
Organisational skills
Good communication/interpersonal skills.
Good computing and keyboard skills particularly data entry and word processing

Desirable

Evidence of ability to take decisions to manage competing priorities, for example patient flow
Supervisory skills

Person Specification

Qualifications & Education

Essential

NVQ Level 3 in business administration or equivalent qualification / experience
Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential

Experience of data inputting and assisting with audits
Experience of dealing with patients, public and other health care staff
Experience of working within a health care administrative setting.
Experience of working with information technology
Understanding of confidentiality issues
Previous administrative experience
Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
Knowledge of electronic patient record system

Desirable

Experience of working in a health care setting
Previous experience in a higher clerical role

Skills & Abilities

Essential

Ability to prioritise and organise workload effectively
Organisational skills
Good communication/interpersonal skills.
Good computing and keyboard skills particularly data entry and word processing

Desirable

Evidence of ability to take decisions to manage competing priorities, for example patient flow
Supervisory skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.