The Newcastle upon Tyne Hospitals NHS Foundation Trust

Waiting List Officer

The closing date is 31 July 2025

Job summary

The Ear, Nose and Throat Department based at the Freeman Hospital has an exciting opportunity for a reliable, enthusiastic and hardworking person to join their existing Waiting List Team. Working alongside existing team members under the supervision of the Senior Waiting List Coordinator, this role will provide a comprehensive and efficient waiting list function to support the medical team within ENT.

Each Waiting List Officer has responsibility for managing waiting lists for their designated consultants, ensuring patients are treated in line with NHS Referral to Treatment Targets, and will carry out duties such as adding patients to the waiting list, booking surgery in line with Consultant's instructions and target dates, scheduling admissions, arranging pre-assessment appointments, and other general office duties, as well as providing cross cover for colleagues during holiday or sickness periods.

Interview Date Friday 08 August 2025
37 Hours 30 Minutes/Week (Part Time Hours Considered)
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The ENT Department is part of the Surgical and Associated Specialties Board at Newcastle Hospitals Trust. The Board also includes the surgical specialities of Breast, Colorectal, HPB, Vascular, and Urology. The Board are committed to promoting development and training opportunities for administrative team members, and have a designated Development Lead for administration staff, who can support career progression

To be considered for this post, you must possess all of the Essential Criteria listed on the Person Specification.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-28-006-A

Job locations

Freeman Hospital

317 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

Support the Waiting List Officer to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
Ensures patients TCI letter are forwarded to patients.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

Support the Waiting List Officer to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
Ensures patients TCI letter are forwarded to patients.

Person Specification

KNOWLEDGE

Essential

Knowledge of Microsoft Office

Desirable

Understanding of Medical Terminology
Understanding of NHS Waiting List Management

SKILLS

Essential

Excellent organisational skills
Outstanding communication and interpersonal skills
Ability to prioritise workload
High level of accuracy

EXPERIENCE

Essential

Outstanding communication and interpersonal skills

Desirable

Previous NHS experience
Previous eRecord experience

Qualifications

Essential

Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
English Language qualification to GCSE level 4 or equivalent

Person Specification

KNOWLEDGE

Essential

Knowledge of Microsoft Office

Desirable

Understanding of Medical Terminology
Understanding of NHS Waiting List Management

SKILLS

Essential

Excellent organisational skills
Outstanding communication and interpersonal skills
Ability to prioritise workload
High level of accuracy

EXPERIENCE

Essential

Outstanding communication and interpersonal skills

Desirable

Previous NHS experience
Previous eRecord experience

Qualifications

Essential

Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
English Language qualification to GCSE level 4 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.