Job summary
The Newcastle upon Tyne Hospitals NHS Foundation Trust currently has approximately 8000 patients receiving their medication via Homecare services across 30 therapies. The Pharmacy Homecare department has an important role in ensuring that these patients' Homecare prescriptions and associated invoices are processed effectively. An exciting opportunity has arisen for two enthusiastic and well-motivated Clerical Officers to join the Pharmacy Homecare Team. You will provide support in order to maintain a high level Trust-wide Pharmacy Homecare Service.
You will be required to communicate with professionals both internal and external to the Trust via telephone, e-mail, MS Teams and face-to-face. You will be processing Homecare prescriptions, which involves raising a purchase order and paying invoices using the pharmacy computer program, requiring a high level of accuracy and concentration. Other regular tasks include investigating prescription and invoice queries, filing and archiving.
- Interview Date: 8 August 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- Provide a main point of contact for NHS staff and occasionally patients and direct as appropriate to a senior member of staff if necessary.
- To provide appropriate information requested by service users by phone and/or email.
- To handle confidential information regarding patients and record, store and interpret it as required according to Trust protocols.
- To maintain excellent working relationships between clinical teams, pharmacists and the Homecare Team as directed by the Homecare Manager.
- To complete and prepare documentation accurately and legibly in compliance with Trust and legal requirements and to facilitate audit investigations.
- Participate in staff meetings.
- To identify basic prescription admin related problems (missing patient info, delivery frequency discrepancies) and refer to a senior member of staff or pharmacist if necessary.
- To work according to a job plan agreed with the Homecare Manager and within the Homecare Medicines Policy.
- Interprets Homecare prescriptions to determine the total quantity required for the duration of that script and raise a purchase order for that quantity.
- To record and interpret data relating to Homecare key performance indicators where necessary.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To carry out all necessary procedures relating to the purchasing, receipt, charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To carry out all necessary procedures relating to the purchasing, receipt, charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
KNOWLEDGE
Essential
- Demonstrate recent knowledge of office procedures e.g. invoicing, filing and appropriate use of computer systems
Desirable
- Knowledge of all purchasing procedures covering the ordering, receipt, invoicing and sales of medicinal products
- Awareness of use of computer systems used to carry out purchasing
SKILLS
Essential
- Effective written and oral communication skills
- Demonstration of being a team player and of working alone
- Ability to work under pressure
- Demonstrate keyboard skills including ability to carry word processing and production of spreadsheets and databases
EXPERIENCE
Essential
- Demonstrate experience in working within areas of confidentiality
- Demonstrate experience in setting up meetings and maintaining diaries
Desirable
- Previous experience in the NHS
QUALIFICATIONS
Essential
- Microsoft Word word-processing/typewriting (RSA II level or equivalent qualification / experience)
Person Specification
KNOWLEDGE
Essential
- Demonstrate recent knowledge of office procedures e.g. invoicing, filing and appropriate use of computer systems
Desirable
- Knowledge of all purchasing procedures covering the ordering, receipt, invoicing and sales of medicinal products
- Awareness of use of computer systems used to carry out purchasing
SKILLS
Essential
- Effective written and oral communication skills
- Demonstration of being a team player and of working alone
- Ability to work under pressure
- Demonstrate keyboard skills including ability to carry word processing and production of spreadsheets and databases
EXPERIENCE
Essential
- Demonstrate experience in working within areas of confidentiality
- Demonstrate experience in setting up meetings and maintaining diaries
Desirable
- Previous experience in the NHS
QUALIFICATIONS
Essential
- Microsoft Word word-processing/typewriting (RSA II level or equivalent qualification / experience)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
