Job summary
The Family Hub in Newcastle Hospitals is a new and exciting development for the Trust and will cover paediatric departments including neonates covering across Newcastle Trust inpatient sites.
The Family Hub and Complex Care Team attached to Newcastle Hospitals will support all families that are in need of extra help and support whilst their child is in hospital. These needs may not be medical in nature but may cover a range of social issues. The medical need for admission could also impact on the emotional well being of families which could as a result of long term health and social impact of a hospital admission. The ethos of the Hub will be to identify needs and respond to the family's support needs as early as possible across a range of diversity. We will offer whole family assessments using the Early Help framework to ensure that we meet the holistic needs of the family, in order to address additional wider determinants of health which may impact on our babies, children and young people, parents or carers in the hope that we mitigate against these difficulties.
- Interview Date Thursday 28 August 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
To be a team member of the Complex Care Family Hub team providing clinical support into the team which includes assessing, leading and planning care using the Early Help framework, having good knowledge of support systems including voluntary agencies that may provide support to families in our care.
You will be responsible for the identification of wider support needs for babies, children, young people parents and carers.
You will have contact with children with a wide range of health needs and their families, some of which may be experiencing trauma and be distressed.
You will work directly with families to provide practical support and assistance.
You will work in partnership with other health and social professionals including voluntary agencies, parents, carers and education services to provide a holistic assessment of the needs which is child centred in preparation for discharge.
Close multi disciplinary working across many teams will be a key skill that will be required for the post.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
The post holder will be a degree educated registered professional, with a sound knowledge of Early Help, understanding of the Family Help model and confident in leading team around the family meetings. You will be confident in working with parents, babies, children and young people who may have communication needs and act as an advocate bringing their voice into their journey whilst an inpatient.
This post will support safe discharge home into the families community setting and the assessment of needs to support safe discharge will start from admission, our role in supporting safe discharge will be a thorough assessment of social needs which may impact on discharge as well as liaising with the medical team for new or existing medical needs. You will have a key role in ensuring that community referrals and resources are in place in a timely manner to support families at home.
The Family Hub is a new team and as such you will play a key role to support the development and building of the model within Newcastle Hospitals pediatric department and Cardiac department and neonates, this will take leadership and team work skills ensuring that staff and patients are supported through the new initiatives.You must have knowledge and experience understanding safeguarding children and adults process and how to escalate into the safeguarding services.
- The Family Complex Care Coordinator will lead and manage a familys care using an Early Help Assessment and Planning Framework linking with and drawing upon services/agencies available to families to provide a whole family approach on their journey within their hospital admission and through to discharge home.
- The postholder will organise complex discharge plans for BCYP with planning commencing from the earliest opportunity with the right interventions and include the complexities of repatriation and transfer difficulties.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
The post holder will be a degree educated registered professional, with a sound knowledge of Early Help, understanding of the Family Help model and confident in leading team around the family meetings. You will be confident in working with parents, babies, children and young people who may have communication needs and act as an advocate bringing their voice into their journey whilst an inpatient.
This post will support safe discharge home into the families community setting and the assessment of needs to support safe discharge will start from admission, our role in supporting safe discharge will be a thorough assessment of social needs which may impact on discharge as well as liaising with the medical team for new or existing medical needs. You will have a key role in ensuring that community referrals and resources are in place in a timely manner to support families at home.
The Family Hub is a new team and as such you will play a key role to support the development and building of the model within Newcastle Hospitals pediatric department and Cardiac department and neonates, this will take leadership and team work skills ensuring that staff and patients are supported through the new initiatives.You must have knowledge and experience understanding safeguarding children and adults process and how to escalate into the safeguarding services.
- The Family Complex Care Coordinator will lead and manage a familys care using an Early Help Assessment and Planning Framework linking with and drawing upon services/agencies available to families to provide a whole family approach on their journey within their hospital admission and through to discharge home.
- The postholder will organise complex discharge plans for BCYP with planning commencing from the earliest opportunity with the right interventions and include the complexities of repatriation and transfer difficulties.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Degree level registered Healthcare Professional or degree level Social Care worker or equivalent relevant qualification/specialist study/experience
Desirable
- Management /Leadership course
Knowledge & Experience
Essential
- Extended Family Centred and relational practice underpinned by training, supervision & assessment
- Experience working with Babies, Children, Young People and Families (BCYP) with experience of effective integrated multi-disciplinary/agency working
- Experience of working within Early Help Assessment and Framework
- Knowledge and experience of working within Child Protection / Safeguarding Children / experience of national and local policies
- Knowledge of relevant NHS Social and Children's Policy
- Evidence of ongoing development
Desirable
- Research or Audit training and experience
- Solihull Approach/Relational Practice education and practice
Skills & Abilities
Essential
- Ability to meet the travel requirements of the role established and effective communication and interpersonal skills. o Able to communicate at a multi-agency level and with all providers. o Demonstrate ability to communicate with clients in an empowering, motivating and empathetic manner. o Effective report writing skills o Basic IT skills
- Effective organisation of time and people management skills
Person Specification
Qualifications & Education
Essential
- Degree level registered Healthcare Professional or degree level Social Care worker or equivalent relevant qualification/specialist study/experience
Desirable
- Management /Leadership course
Knowledge & Experience
Essential
- Extended Family Centred and relational practice underpinned by training, supervision & assessment
- Experience working with Babies, Children, Young People and Families (BCYP) with experience of effective integrated multi-disciplinary/agency working
- Experience of working within Early Help Assessment and Framework
- Knowledge and experience of working within Child Protection / Safeguarding Children / experience of national and local policies
- Knowledge of relevant NHS Social and Children's Policy
- Evidence of ongoing development
Desirable
- Research or Audit training and experience
- Solihull Approach/Relational Practice education and practice
Skills & Abilities
Essential
- Ability to meet the travel requirements of the role established and effective communication and interpersonal skills. o Able to communicate at a multi-agency level and with all providers. o Demonstrate ability to communicate with clients in an empowering, motivating and empathetic manner. o Effective report writing skills o Basic IT skills
- Effective organisation of time and people management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
