Job summary
This role plays a key part in delivering the ambitious Charity strategy, linking the hospital charity, NHS staff members, and the local community.
You will set an example of excellent supporter care (both internal and external) and ensure supporter queries which arise are dealt with in a timely, pleasant and professional manner.
You'll assist in the planning, management and implementation of fundraising events including Great North Run, which is a key event in our calendar.
- Interview Date: 12 August 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
You will deliver exceptional donor stewardship that meaningfully connects with supporters, developing a strong thank you process. Excellent administration skills are key to this role, along with the ability to connect with people on a very personal level, and with compassion.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Work as part of the Charity team, play a key role in delivering the ambitious Charitystrategy, set an example of excellent supporter care (both internal and external) and ensure customer queries/complaints and any problems which arise are dealt with in a timely, pleasant and professional manner.
- Promote and encourage support for the NHS internally, in the local community and the local business community, providing energy and enthusiasm to inspire others.
- Facilitating fundraising activities by providing support/advice to members of staff/general public ensuring procedures are observed.
- Ensuring local authority regulations and by-laws are observed in relation to any fundraising undertaken on behalf of the NHS.
- Working closely with NHS staff to raise the profile of the Charity with a view to maximising fundraising/income opportunities and ensure procedures are observed.
- Handling public enquiries and fundraising requests to support and guide fundraisers in line with protocols/procedures adopted by the Charity.
- Assisting with the day to day activities of charitable funds including the attendance at meetings, where required and representing the Charity at networking meetings to raise the profile of the Charity.
- Provision of reports/presentations and supplementary information to the NHS Charity Trustees and key stakeholders.
- Assist in the planning, management, organisation and implementation of fundraising events. Including management of Great North Run.
- Support and deliver an annual programme of fundraising for Newcastle Hospitals Charity, including but not limited to corporate partnerships; community fundraising; events; trusts; legacy giving and individual giving.
- Identify and develop opportunities for fundraising growth and income generation.
- Working closely with the Charity Finance team in providing data/information linked to events agreed by the Charity.
- Working closely with the Charitable Communications team in helping to publicise and promote charitable giving.
- Management/promotion of collecting tins/buckets and associated fundraising aids.
- Assisting in the production of acknowledgement letters to donors/fundraisers and maintaining accurate records related therewith.
- Suggest and assist in the development of promotional materials.
- Undertake other administrative, clerical and secretarial duties as required including responding to enquiries, processing paperwork associated with fundraising enquiries, photocopying/scanning and filing
- Recruit, supervise and support the volunteers, ensuring that their activities comply with best fundraising practice and legal frameworks.
- Develop and train key volunteers capable of taking a more active role in assisting in event management or other fundraising or administrative activities.
- Work as part of a small directorate with a Trust-wide and public facing role, successfully deliver on a significant volume of work to a consistently high standard within frequently tight deadlines.
- Support marketing and promotional activities
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Work as part of the Charity team, play a key role in delivering the ambitious Charitystrategy, set an example of excellent supporter care (both internal and external) and ensure customer queries/complaints and any problems which arise are dealt with in a timely, pleasant and professional manner.
- Promote and encourage support for the NHS internally, in the local community and the local business community, providing energy and enthusiasm to inspire others.
- Facilitating fundraising activities by providing support/advice to members of staff/general public ensuring procedures are observed.
- Ensuring local authority regulations and by-laws are observed in relation to any fundraising undertaken on behalf of the NHS.
- Working closely with NHS staff to raise the profile of the Charity with a view to maximising fundraising/income opportunities and ensure procedures are observed.
- Handling public enquiries and fundraising requests to support and guide fundraisers in line with protocols/procedures adopted by the Charity.
- Assisting with the day to day activities of charitable funds including the attendance at meetings, where required and representing the Charity at networking meetings to raise the profile of the Charity.
- Provision of reports/presentations and supplementary information to the NHS Charity Trustees and key stakeholders.
- Assist in the planning, management, organisation and implementation of fundraising events. Including management of Great North Run.
- Support and deliver an annual programme of fundraising for Newcastle Hospitals Charity, including but not limited to corporate partnerships; community fundraising; events; trusts; legacy giving and individual giving.
- Identify and develop opportunities for fundraising growth and income generation.
- Working closely with the Charity Finance team in providing data/information linked to events agreed by the Charity.
- Working closely with the Charitable Communications team in helping to publicise and promote charitable giving.
- Management/promotion of collecting tins/buckets and associated fundraising aids.
- Assisting in the production of acknowledgement letters to donors/fundraisers and maintaining accurate records related therewith.
- Suggest and assist in the development of promotional materials.
- Undertake other administrative, clerical and secretarial duties as required including responding to enquiries, processing paperwork associated with fundraising enquiries, photocopying/scanning and filing
- Recruit, supervise and support the volunteers, ensuring that their activities comply with best fundraising practice and legal frameworks.
- Develop and train key volunteers capable of taking a more active role in assisting in event management or other fundraising or administrative activities.
- Work as part of a small directorate with a Trust-wide and public facing role, successfully deliver on a significant volume of work to a consistently high standard within frequently tight deadlines.
- Support marketing and promotional activities
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ Level 4 Business Administration or equivalent qualification and/or equivalent experience
Desirable
- Hold a valid driving licence
- IoF Certificate
Knowledge & Experience
Essential
- Knowledge of charities and fundraising procedures (in accordance with Institute of Fundraising and Charity Commission procedures/guidelines)
Desirable
- Experience of Online/Payroll Giving and Gift Aid regulations and current fundraising techniques
- Previous experience of working with charitable organisations or within a busy office environment
- Experienced in use of CRM systems
- Knowledge of NHS charities
- Report writing for publication
- Experience of managing events.
- Experience of carrying out research to highlight development opportunities for a charity or business
Skills & Abilities
Essential
- Excellent communication and organisational skills including record keeping.
- Diplomacy, negotiating skills/abilities, well developed social skills.
- Well-developed IT skills/proficient in the use of the use of Microsoft Office and Outlook
- Presentation Skills
- Able to work without direct supervision
- Able to work some unsociable hours as and when the role requires
- Excellent prioritisation skills in relation to your own workload
Person Specification
Qualifications & Education
Essential
- NVQ Level 4 Business Administration or equivalent qualification and/or equivalent experience
Desirable
- Hold a valid driving licence
- IoF Certificate
Knowledge & Experience
Essential
- Knowledge of charities and fundraising procedures (in accordance with Institute of Fundraising and Charity Commission procedures/guidelines)
Desirable
- Experience of Online/Payroll Giving and Gift Aid regulations and current fundraising techniques
- Previous experience of working with charitable organisations or within a busy office environment
- Experienced in use of CRM systems
- Knowledge of NHS charities
- Report writing for publication
- Experience of managing events.
- Experience of carrying out research to highlight development opportunities for a charity or business
Skills & Abilities
Essential
- Excellent communication and organisational skills including record keeping.
- Diplomacy, negotiating skills/abilities, well developed social skills.
- Well-developed IT skills/proficient in the use of the use of Microsoft Office and Outlook
- Presentation Skills
- Able to work without direct supervision
- Able to work some unsociable hours as and when the role requires
- Excellent prioritisation skills in relation to your own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
