Job summary
As a Cancer Care Co-ordinator you will be responsible for supporting Nurse Specialists to support appropriate patients referred to the Nursing service within the Thoracic Medicine Unit at both Freeman and the Royal Victoria Infirmary.
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
Post 1 - Full Time - Permanent
Post 2 - Full Time - Fixed Term or Secondment Opportunity until 16 April 2026
- Interview Date: 6 August 2025
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37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
An exciting opportunity has arisen within the Cardiothoracic Directorate for a permanent Cancer Care Co-ordinator. This post will support the Cancer Care Specialist Nurses within the Thoracic Medicine unit at both Freeman and RVI, duties will include:
- Managing appointments and queries;
- Answering and returning calls to patients, GP surgeries, district nurses, nurse specialists and secretaries;
- Booking tests for patients undergoing investigations;
- Complete referral proformas;
- Ensure patients have follow up plans;
- Prioritise workload;
- Tracking patient pathways through cancer journey.
- Work under supervision of nurse specialists;
- Coach Patients and carers on how to make contact;
- Complete holistic needs assessments with patients.
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess.
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern.
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess.
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern.
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Meets All Criteria
Essential
- GCSE English language and Mathematics (Grades 9- 4) or equivalent qualification / experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
- Relevant health or social care experience or equivalent
- Experience of multi professional working
- Understanding of patient-centred care
- Understanding of health/social care environment
- Knowledge of a range of work procedures and practices
- Knowledge of a full range of IT systems
- Ability to work to tight deadlines
- Effective communication skills
- Excellent organisational skills
- A flexible approach to working
Desirable
- Full European driving licence
- Coaching or teaching qualification
Person Specification
Meets All Criteria
Essential
- GCSE English language and Mathematics (Grades 9- 4) or equivalent qualification / experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
- Relevant health or social care experience or equivalent
- Experience of multi professional working
- Understanding of patient-centred care
- Understanding of health/social care environment
- Knowledge of a range of work procedures and practices
- Knowledge of a full range of IT systems
- Ability to work to tight deadlines
- Effective communication skills
- Excellent organisational skills
- A flexible approach to working
Desirable
- Full European driving licence
- Coaching or teaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
