Job summary
The Study Support Service Officer is an important regional role with the responsibility for supporting the delivery of the Study Support Services offerings to stakeholders following the RDN Standard Operating Procedures (SOPs).
You will be engaging with multiple partners across the region by supporting the coordination of communities and events.
You will need to understand and maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
- Interview Date Wednesday 20 August 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The post holder will Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives.
You will manage data and information systems that are required to support the operation of the Study Support Service.
The role will require the ability to understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences and so good levels of presentation skills are required too.
You will be familiar with and skilled in the implementation of Information Governance best practice within systems supporting operation of the Study Support Service.
The post holder will actively contribute to activities and service processes that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
The Officer's efforts are instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. Through their coordination and expertise, they contribute significantly to the overarching goals of the Research Delivery Network.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
The Officer's efforts are instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. Through their coordination and expertise, they contribute significantly to the overarching goals of the Research Delivery Network.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Education and Qualifications
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
Person Specification
Education and Qualifications
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
