The Newcastle upon Tyne Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 23 July 2025

Job summary

An exciting opportunity has arisen to join the Burns team in a hybrid role, working as Ward Clerks and providing administrative support to the wider MDT.

We are seeking dynamic, flexible and motivated individuals who will be able to work in both a busy inpatient environment in addition to an office setting.

The appointed individuals should have great people skills, be confident to interact with patients and members of the public, provide support to clinical staff, helping ensure patients receive the best possible care, while working in a diverse team.

Interview Date Tuesday 19 August 2025
Full and Part-Time positions will be considered. Regular weekend work and flexibility will be expected.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The role will include completing administrative tasks, stock ordering and management and general housekeeping. Applicants must be able to demonstrate excellent communication, organisational and processing skills. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be provided.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-21-041

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

Person Specification

Qualifications & Education

Essential

oNVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience

Desirable

oCompetent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

oPrevious experience working within the NHS
oKnowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

oBasic IT skills
oAbility to communicate with members of the public and healthcare providers
oAble to work effectively alone or part of the multi-disciplinary team
oEffective organisation and time management skills

Person Specification

Qualifications & Education

Essential

oNVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience

Desirable

oCompetent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

oPrevious experience working within the NHS
oKnowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

oBasic IT skills
oAbility to communicate with members of the public and healthcare providers
oAble to work effectively alone or part of the multi-disciplinary team
oEffective organisation and time management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.