The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 14 July 2025

Job summary

The Directorate of Neurosciences in Newcastle has an international reputation as a provider of Neurosciences services. We provide a comprehensive service for a population of around 3 million throughout the North East and Cumbria.

You will provide a comprehensive and efficient administrational service within Neurosciences. You should be able to integrate well with the existing team, be flexible in supporting the functions of the unit and have a genuine desire to contribute to providing a quality service for patients.

We are looking for two reliable and hardworking Clerical Officers to join our Neurology team to provide administrational support to a team of Clinical Administrators and Medical Secretaries, working together to provide an efficient and quality service to a complex patient group. You will work alongside other Clerical Officers, Administrators and Secretaries carrying out duties which will include data entry, communication, clinical and non-clinical typing, proof reading, use of the hospital patient administration system, and co-ordination of patient's records/test results, co-ordination of outpatient clinics amongst other general office duties.

Interview Date Wednesday 23 July 2025
30 hours/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will work alongside other Clerical Officers, Administrators and Secretaries, carrying out duties which will include, but are not limited to; data entry, making and receiving telephone calls, clinical and non-clinical typing, use of the hospital patient administration system, co-ordination of patient's records/test results, co-ordination of outpatient clinics, and other general office duties.

The successful candidate will provide administration support to the team ensuring smooth running of the neurology service to support patient care. Data entry is a huge aspect of the role and involves recording patient information meaning accuracy is key. Management of patient tracking lists and accurate recording of RTT pathways will be required, amongst other general office duties including processing referrals and results.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-09-005-B

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Deal with telephone enquires promptly.
Communicate with other departments within the Trust regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Deal with telephone enquires promptly.
Communicate with other departments within the Trust regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required.

Person Specification

Qualifications & Education

Essential

Educated to GCSE standard, including English language.

Knowledge & Experience

Essential

Computer literacy

Desirable

Be familiar with Microsoft Office packages
PAS/RIS/PACS experience
NHS clerical experience.
Knowledge of NuTH software packages

Skills & Abilities

Essential

Good written and verbal communication skills
Ability to prioritise workload and manage time effectively
Ability to work unsupervised

Desirable

Keyboard skills with sound knowledge of computers

Person Specification

Qualifications & Education

Essential

Educated to GCSE standard, including English language.

Knowledge & Experience

Essential

Computer literacy

Desirable

Be familiar with Microsoft Office packages
PAS/RIS/PACS experience
NHS clerical experience.
Knowledge of NuTH software packages

Skills & Abilities

Essential

Good written and verbal communication skills
Ability to prioritise workload and manage time effectively
Ability to work unsupervised

Desirable

Keyboard skills with sound knowledge of computers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.