The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer/Receptionist

The closing date is 06 July 2025

Job summary

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our administration team as a Clerical Officer/Receptionist within the Tyneside Integrated Musculoskeletal Service.

The post holder will provide an efficient and effective reception service to patients as well as administrative services to support our clinical team.

The Tyneside Integrated Musculoskeletal Service operates a 5 day service. You will be required to work at various community sites across Newcastle Therapy Services and cover shifts between 08:00-18:00.

Interview Date Thursday 17 July 2025
15 Hours 15 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

To provide a competent and efficient reception service. Providing the first point of contact for users of our service in a busy environment.
Meet and greet patients at the department's reception desk ensuring they are clerked in and out of physio clinics appropriately using SystmOne.
Make appointments for patients and managing the appointment system for outpatients using SystmOne.
Communicate effectively with staff in the service, other departments and patients on the telephone accurately recording messages when necessary or assisting callers with queries including change of appointments.
Respond to telephone and email queries in a timely appropriate manner.
To work as a team member within the administration team with guidance from the team lead as required, to support adequate staffing level and attend admin team meetings.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-25-048

Job locations

Trustwide

317 Trustwide

NE1 4LP

Job description

Job responsibilities

To undertake a range of duties at reception desk to ensure an efficient andeffective administration service to patients and staff of the department.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

To undertake a range of duties at reception desk to ensure an efficient andeffective administration service to patients and staff of the department.

Person Specification

Skill

Essential

Keyboard skills to RSA II or equivalent work experience
Good communication skills both written and verbal
Organisational skills
Ability to prioritise workload

Desirable

Previous health care environment

Experience

Essential

Previous office experience
Data entry experience
Microsoft applications including Word, Excel, outlook
Reception experience preferably in a healthcare or therapy environment

Desirable

Previous NHS experience in a rehabilitation setting
SystmOne

Knowledge

Essential

Filing systems
Office procedures
Databases
PAS - eRecord

Desirable

SystmOne

Person Specification

Skill

Essential

Keyboard skills to RSA II or equivalent work experience
Good communication skills both written and verbal
Organisational skills
Ability to prioritise workload

Desirable

Previous health care environment

Experience

Essential

Previous office experience
Data entry experience
Microsoft applications including Word, Excel, outlook
Reception experience preferably in a healthcare or therapy environment

Desirable

Previous NHS experience in a rehabilitation setting
SystmOne

Knowledge

Essential

Filing systems
Office procedures
Databases
PAS - eRecord

Desirable

SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information