Job summary
An exciting opportunity has arisen for an Outpatient Reception Supervisor to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide efficient supervision alongside a friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.
20 hours/week - Flexibility is required to cover mid-shifts & night-shifts across Monday-Friday
1 shift pattern of 7pm -11pm (no break) to be covered 3 times a week
1 shift pattern of 4pm-8pm (no break) to be covered 2 times a week
- Interview Date Monday 14 July 2025
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- Providing an efficient and sensitive reception service to all users applying a high level of customer care skills
- Ensuring that hospital visitors and general public are directed correctly thus helping to provide support for patient care
- Taking responsibility for the timely completion of all administrative tasks
- Supervision of team providing effective training and ensuring streamline of communication is proficient with management
- Making and receiving telephone calls to respond to public enquiries as well as internal communication with other areas
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
To support the effective and efficient delivery of a 24-hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all services users.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
To support the effective and efficient delivery of a 24-hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all services users.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ 3 or equivalent qualification in relevant subject / equivalent experience
Knowledge & Experience
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- Understanding of confidentiality issues
- Understanding of the data protection act 1998 and GDPR
Desirable
- Knowledge of the Department of Health and Social Care initiatives
- Knowledge of Trust policies and procedures
Skills & Abilities
Essential
- Ability to supervise and train a small staff team
- Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT Skills which will be assessed as part of the recruitment process
- Ability to use own initiative, unsupervised and as part of a team
Person Specification
Qualifications & Education
Essential
- NVQ 3 or equivalent qualification in relevant subject / equivalent experience
Knowledge & Experience
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- Understanding of confidentiality issues
- Understanding of the data protection act 1998 and GDPR
Desirable
- Knowledge of the Department of Health and Social Care initiatives
- Knowledge of Trust policies and procedures
Skills & Abilities
Essential
- Ability to supervise and train a small staff team
- Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT Skills which will be assessed as part of the recruitment process
- Ability to use own initiative, unsupervised and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
