Job summary
Our Plastic Surgery department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK. The service is run by a multi-disciplinary team of experienced healthcare specialists, including nationally and internationally recognised experts in their fields and we combine medical expertise with an innovative approach to new technologies and clinical care.
Our admin teams are pivotal to the success of our services and the outstanding care we provide for our patients, providing support to our clinicians and the wider teams on a day to day basis. We are a supportive and friendly team who enjoy working together to ensure that our admin processes enhance patient care and are as efficient as possible.
- Interview Date: 8 July 2025
- 22 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Our Administration Team Leaders play a very important role in our services, which not only contributes to ensure a consistently high standard of patient care as a member of a multi-disciplinary team but also motivates staff to get the best out of our admin teams. As part of your role you would manage the day to day co-ordination of outpatient waiting lists and clinics, manage our outpatient reception and clerical staff, support the provision of an efficient administration and clerical service within outpatients and when required, deputise for the Outpatient and Administration Team Lead.
This post is being offered via internal secondment and is a fantastic opportunity for anyone who is looking for a Team Leader role.
We are looking for an enthusiastic and driven individual to join our team who has leadership experience in a similar role as well as previous experience within outpatient departments, waiting list offices and knowledge of the PAS management system or equivalent. As part of your role you will be responsible for the day to day management of staff and therefore someone who enjoys leading, supporting and encouraging teams is essential.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- Day to day co-ordination of outpatient waiting lists and clinics.
- To manage on a day to day basis the outpatient reception and clerical staff.
- To support the provision of an efficient administration and clerical service within outpatients.
- To solely deputise for the Outpatient and Administration Team Lead during their absence, ensuring necessary daily tasks are completed, including deputising at multi-disciplinary team meetings.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- Day to day co-ordination of outpatient waiting lists and clinics.
- To manage on a day to day basis the outpatient reception and clerical staff.
- To support the provision of an efficient administration and clerical service within outpatients.
- To solely deputise for the Outpatient and Administration Team Lead during their absence, ensuring necessary daily tasks are completed, including deputising at multi-disciplinary team meetings.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Knowledge of the Recruitment and Selection Process
SKILLS
Essential
- Good Communication Skills
- Good Organisational Skills
EXPERIENCE
Essential
- Previous Experience as NHS Clerical Officer Outpatients Dept, Waiting List Procedures, Detailed Knowledge of PAS Management system or equivalent
QUALIFICATIONS
Essential
- English GCSE Grade 4 or Equivalent Qualification or equivalent experience
- NVQ Level IV in Business Administration/Certificate in Management, or equivalent experience
Desirable
- ECDL Computer Qualification or working toward or willing to work towards
Person Specification
KNOWLEDGE
Essential
- Knowledge of the Recruitment and Selection Process
SKILLS
Essential
- Good Communication Skills
- Good Organisational Skills
EXPERIENCE
Essential
- Previous Experience as NHS Clerical Officer Outpatients Dept, Waiting List Procedures, Detailed Knowledge of PAS Management system or equivalent
QUALIFICATIONS
Essential
- English GCSE Grade 4 or Equivalent Qualification or equivalent experience
- NVQ Level IV in Business Administration/Certificate in Management, or equivalent experience
Desirable
- ECDL Computer Qualification or working toward or willing to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
