Job summary
An exciting opportunity has arisen within the 18 Week Team, and we are looking to recruit a Band 3, Patient Pathway Trackers on a full time basis.
The role requires an enthusiastic, well organised self-starter, who can work independently and as part of a team, converse fluently, logically, and confidently with multidisciplinary personnel within the Trust to provide excellent care without unnecessary delay.
As part of the Chief Operating Officer Directorate, the Patient Pathway Trackers will join us and provide a specialist validation service relating to our Waiting Times. You will be helping us maintain the accuracy of our waiting times information and supporting clinical teams to reduce waiting times.
The Tracker is responsible for providing accurate and timely data, to identify patients who may breach national targets and take appropriate action to negate this. In addition, the Patient Pathway Tracker will carry out pathway mapping, analysing delays and bottlenecks and work as part of a team to resolve these.
The successful candidates will possess excellent communication and organisational skills, knowledge of E-record and excel spread sheets and be able to work to tight deadlines. A comprehensive range of practical, analytical skills would be advantages.
- Interview Date: 18 July 2025
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37 hours 30 minutes/week
NO AGENCIES PLEASE
Main duties of the job
There is currently significant pressure on NHS waiting lists and a backlog of patients waiting for hospital treatment.
This post is fundamental to helping the Trust monitor its compliance with NHS waiting time targets and work towards reducing these to pre-pandemic levels.
- To validate patient pathways and work with designated directorate teams to drive improvement in reported waiting list accuracy.
- The postholder will be expected to work autonomously, managing their own workload, meet tight deadlines, manage competing priorities and work in collaboration with the 18 week team to help ensure data is validated for submission against national and local waiting time targets.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To ensure validated and accurate data is available for submission against the national and local RTT targets within deadlines.
- To validate patients referral to treatment pathways, ensuring the data recorded on the PAS system accurately represents the patient journey from referral to treatment.
- To expedite individual patient appointments in order for their timely treatment within 18 week targets.
- The post holder will provide administrative support to the 18 Week team.
- To liaise with Directorate staff, in the maintenance and achievement of RTT compliance with Targets.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Job description
Job responsibilities
- To ensure validated and accurate data is available for submission against the national and local RTT targets within deadlines.
- To validate patients referral to treatment pathways, ensuring the data recorded on the PAS system accurately represents the patient journey from referral to treatment.
- To expedite individual patient appointments in order for their timely treatment within 18 week targets.
- The post holder will provide administrative support to the 18 Week team.
- To liaise with Directorate staff, in the maintenance and achievement of RTT compliance with Targets.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Person Specification
Qualifications & Education
Essential
- oGood general education (with GCSE English Language or equivalent at grade C or above
- oNVQ level 3 (or equivalent)
Knowledge & Experience
Essential
- oKnowledge and understanding of the Department of Health Referral to treatment guidelines
- oKnowledge of legal requirements relating to patient records including the Data Protection Act
Desirable
- oA sound working knowledge of hospital based information systems, data collection, validation and reporting
- oKnowledge of relevant Trust IT e.g. eRecord, PAS, Diadem etc
Skills & Abilities
Essential
- oGood keyboard skills required to input and manipulate information into research databases, spreadsheets
- oIT skills including oExperience of using Microsoft Office applications, particularly Word, Access, Excel and Outlook oE-mail and internet searches oExperience of using databases to enter and report data
Desirable
- oRelevant practical experience of working in a demanding office environment oEvidence of ability to take decisions to manage competing priorities to meet tight deadlines oWillingness and ability to work flexibly with changing priorities, using own initiative oExcellent organisational, communication, and interpersonal skills
Person Specification
Qualifications & Education
Essential
- oGood general education (with GCSE English Language or equivalent at grade C or above
- oNVQ level 3 (or equivalent)
Knowledge & Experience
Essential
- oKnowledge and understanding of the Department of Health Referral to treatment guidelines
- oKnowledge of legal requirements relating to patient records including the Data Protection Act
Desirable
- oA sound working knowledge of hospital based information systems, data collection, validation and reporting
- oKnowledge of relevant Trust IT e.g. eRecord, PAS, Diadem etc
Skills & Abilities
Essential
- oGood keyboard skills required to input and manipulate information into research databases, spreadsheets
- oIT skills including oExperience of using Microsoft Office applications, particularly Word, Access, Excel and Outlook oE-mail and internet searches oExperience of using databases to enter and report data
Desirable
- oRelevant practical experience of working in a demanding office environment oEvidence of ability to take decisions to manage competing priorities to meet tight deadlines oWillingness and ability to work flexibly with changing priorities, using own initiative oExcellent organisational, communication, and interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
