Job summary
Are you ready to step into a Leadership role where your work directly supports the patient experience?
We are looking for a motivated and forward thinking Deputy Hotel Services Manager to help drive excellence within Domestic services and Laundry within the RVI.
This is your chance to be part of a passionate team dedicated to maintaining the highest standards of cleanliness and Infection Control prevention in a busy Healthcare environment.
If you thrive in a fast paced setting, enjoy leading and motivating a multidisciplinary team and takes pride in creating a clean, safe and welcoming space for patients, visitors and staff - we want to hear from you.
Hours are Monday-Friday 08:30-16:30 although flexibility to business demands are essential.
- Interview Date: 26 June 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Assist in the day to day management of Cleaning, Laundry and Domestic service teams to ensure consistent delivery
Support staff training, development and overall performance
To support the Hotel Services Manager and deputise in their absence
To ensure support for managing change and implementing the Trust core values
Assist in motivating and leading a large diverse team
Participate with all recruitment and selection within the Department
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide support to the Hotel Services Manager and to deputise in her/his absence as necessary over the full range of duties.
- To work as a member of the Senior Management Team within Facilities.
- Responsible for the management of staff and resources required to meet the needs of the service and to ensure services are delivered to the highest standards possible within the resources allocated.
- Participate in the recruitment and selection process.
- To manage changing room facilities in line with Trust policy.
- Assist in motivating and leading a large workforce.
- Support the delivery of a quality Hotel Services in the Trust, ensuring service standards is maintained.
- To support the management team in implementing/managing changes.
- To ensure the effective and efficient allocation of resources as required.
- To ensure sufficient provision of quality linen is supplied to the end user.
- To ensure the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To provide support to the Hotel Services Manager and to deputise in her/his absence as necessary over the full range of duties.
- To work as a member of the Senior Management Team within Facilities.
- Responsible for the management of staff and resources required to meet the needs of the service and to ensure services are delivered to the highest standards possible within the resources allocated.
- Participate in the recruitment and selection process.
- To manage changing room facilities in line with Trust policy.
- Assist in motivating and leading a large workforce.
- Support the delivery of a quality Hotel Services in the Trust, ensuring service standards is maintained.
- To support the management team in implementing/managing changes.
- To ensure the effective and efficient allocation of resources as required.
- To ensure sufficient provision of quality linen is supplied to the end user.
- To ensure the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level or equivalent qualification or experience plus specialist knowledge and experience in operational management at post graduate level
Knowledge & Experience
Essential
- Good management experience to include management of budgets and manpower
- Sound knowledge of I.T Microsoft packages.
Desirable
- Previous experience of working within a hospital at middle management level
- Experience in linen services.
Skills & Abilities
Essential
- Comprehensive knowledge and skills gained within the cleaning industry
- Good communication/written and negotiation skills.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level or equivalent qualification or experience plus specialist knowledge and experience in operational management at post graduate level
Knowledge & Experience
Essential
- Good management experience to include management of budgets and manpower
- Sound knowledge of I.T Microsoft packages.
Desirable
- Previous experience of working within a hospital at middle management level
- Experience in linen services.
Skills & Abilities
Essential
- Comprehensive knowledge and skills gained within the cleaning industry
- Good communication/written and negotiation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
