Job summary
An exciting opportunity has arisen for an enthusiastic, organised, and motivated individual to join our Trust as a Clinical Administrator.
This role will involve working closely with the medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams.
The ability to work independently and follow the policies and procedures for your department is essential.
The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to their workload.
This role has a lot of variety, and the post holder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.
Previous secretarial experience in an NHS environment is preferred, but not essential as training will be given.
- Interview Date Tuesday 17 June 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- Audio typing of letters and documents
- Deal with telephone enquires promptly
- Communicate with patients regarding appointments and admissions at the request of medical staff
- Cover admin posts Trust wide as required
- Keeping VR dictation/typing up to date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner
- Chasing results and/or checking that appointments have been requested/made for the patients
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- oExperience of secretarial/administrative procedures
Desirable
- oNHS Administration/Secretarial experience
- oWorking Knowledge of NHS Systems e.g. eRecord, System One
- oKnowledge of medical terminology
Skills & Abilities
Essential
- oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- oAdvanced keyboard skills including a high standard of word processing skills
- oExcellent communication skills
- oAbility to work without direct supervision
- oAbility to manage time effectively and work on own initiative
- oAbility to accurately input, collate and present information
Person Specification
Qualifications & Education
Essential
- oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- oExperience of secretarial/administrative procedures
Desirable
- oNHS Administration/Secretarial experience
- oWorking Knowledge of NHS Systems e.g. eRecord, System One
- oKnowledge of medical terminology
Skills & Abilities
Essential
- oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- oAdvanced keyboard skills including a high standard of word processing skills
- oExcellent communication skills
- oAbility to work without direct supervision
- oAbility to manage time effectively and work on own initiative
- oAbility to accurately input, collate and present information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
