Job summary
We have an exciting opportunity within a supportive and welcoming Physiotherapy Department at Royal Victoria Infirmary and Freeman Hospital for a Clerical Officer/Receptionist.
Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure service levels are always maintained.
Excellent communication and people skills are required to deliver this role effectively and you will need to demonstrate outstanding patient care in all your daily activities. At times you may be required to work independently, so attention to detail and the ability to follow department policies and procedures is essential.
As part of your role, you will be expected to demonstrate attributes such as the ability to work as part of a multi-disciplinary team and prioritising your workload to support the needs of the department. You must also be proficient in the use of Microsoft Office.
Previous administration experience in a healthcare setting is preferred but not essential as full training will be provided.
- Interview Date Wednesday 11 June 2025
- 30 Hours/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
To be responsible for the provision of efficient, effective and comprehensive administrative support to the Therapy Services team.
To provide a high-quality reception service for patients and their carers who access Trust services.
To be responsible for checking patients in for their appointments, booking further appointments and answering high volume of telephone calls.
To act as a point of contact for the Physiotherapy Department, fielding and signposting enquiries as appropriate.
To be responsible for ensuring information is available and recorded accurately in patient records.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
To undertake a range of duties at the Therapy Services reception desk to ensure an efficient and effective administration service to patients and staff of the department.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
To undertake a range of duties at the Therapy Services reception desk to ensure an efficient and effective administration service to patients and staff of the department.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- oHighly developed keyboard skills to RSA level II or equivalent work experience
Knowledge & Experience
Essential
- oHave knowledge of other Microsoft office applications including Outlook, Word and Excel
- oHave reception experience preferably in a healthcare environment
- oPrevious office experience
- oHave knowledge of eRecord and SystmOne
Desirable
- oPrevious NHS experience in a rehabilitation setting
- oPrevious experience in a health care environment
Skills & Abilities
Essential
- oHave excellent communication and interpersonal skills with an approachable and diplomatic manner
- oHave good organisational skills and an ability to prioritise tasks in a busy and demanding reception area
Person Specification
Qualifications & Education
Essential
- oHighly developed keyboard skills to RSA level II or equivalent work experience
Knowledge & Experience
Essential
- oHave knowledge of other Microsoft office applications including Outlook, Word and Excel
- oHave reception experience preferably in a healthcare environment
- oPrevious office experience
- oHave knowledge of eRecord and SystmOne
Desirable
- oPrevious NHS experience in a rehabilitation setting
- oPrevious experience in a health care environment
Skills & Abilities
Essential
- oHave excellent communication and interpersonal skills with an approachable and diplomatic manner
- oHave good organisational skills and an ability to prioritise tasks in a busy and demanding reception area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
