Job summary
Emergency Department
37.5hr rolling 8 week rota hours to meet need of service from 08.00-22.00
All to inc bank holidays and weekends
Grade: Band 2
This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.
We are looking for enthusiastic, motivated and reliable staff to join our very busy team. You will be required to provide administrative support within the main Emergency Department, and Minor Injury Unit. Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.
- Interview Date: 19th May 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be given.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
- To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- To ensure that data input is amended as necessary to comply with departmental target requirements
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
- To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- To ensure that data input is amended as necessary to comply with departmental target requirements
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Skills
Essential
- Keyboard skills with a sound knowledge of computers.
- Good communication skills both written verbal and telephone skills.
Knowledge
Desirable
- NHS software packages:- Knowledge of e-Record System
Qualifications
Essential
- Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience.
Desirable
- ECDL computer qualification
Experience
Essential
- Experience working in a patient/public environment in an administration or clerical role.
- Previous experience working within the NHS
Person Specification
Skills
Essential
- Keyboard skills with a sound knowledge of computers.
- Good communication skills both written verbal and telephone skills.
Knowledge
Desirable
- NHS software packages:- Knowledge of e-Record System
Qualifications
Essential
- Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience.
Desirable
- ECDL computer qualification
Experience
Essential
- Experience working in a patient/public environment in an administration or clerical role.
- Previous experience working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
