Job summary
We are looking for an highly motivated Waiting List/Bookings Officer to work within the Nuclear Medicine Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager and the Nuclear Medicine Team Leader, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- Interview Date: 21 May 2025
- 22 hours 30 minutes/ week - Monday to Wednesday
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within theRadiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patientappointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Saturday.
- To participate in all aspects of the administration service within Radiology.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within theRadiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patientappointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Saturday.
- To participate in all aspects of the administration service within Radiology.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent or equivalent experience.
- ECDL, Microsoft Office Specialist or equivalent experience.
- Educated to GCSE level, with GCSE Grade C or above in English or equivalent or relevant experience.
Desirable
- Minimum of 5 GCSEs grade C or above including Mathematics and English or equivalent.
Knowledge & Experience
Essential
- Significant experience in an administrative role in a NHS / health care environment or comparable organisation.
- Must be experienced in Microsoft Office packages (Excel, Word, etc).
- Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality.
Desirable
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent or equivalent experience.
- ECDL, Microsoft Office Specialist or equivalent experience.
- Educated to GCSE level, with GCSE Grade C or above in English or equivalent or relevant experience.
Desirable
- Minimum of 5 GCSEs grade C or above including Mathematics and English or equivalent.
Knowledge & Experience
Essential
- Significant experience in an administrative role in a NHS / health care environment or comparable organisation.
- Must be experienced in Microsoft Office packages (Excel, Word, etc).
- Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality.
Desirable
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
