Job summary
The Newcastle upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Discharge Team. We are keen to recruit several Discharge Flow Coordinators to work flexibly on either a full or part-time basis. This role will play a key role in supporting the Trust's commitment to improve the quality of patients discharge planning and ensure patients do not spend time in hospital when they could be at home.
As a Discharge Flow Coordinator, you will be responsible for a case load of patients, visit wards daily to talk to patients about their discharge planning and ensure all plans and tasks are in place. You will be trained to have kind and caring conversations with patients whilst they are still in our care. With excellent listening skills you will accurately record information that our teams need to help them continuously improve discharge.
If you are committed to the NHS, are good at organising your time and like working with people from a variety of backgrounds, then this may be the job for you.
- Interview Date Tuesday 20 May 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
As Discharge Flow Coordinator you will have daily contact with both patients, families, and staff, to ensure patients are safely discharged home from hospital on the day they are fit to do so by supporting staff to proactively plan discharge.
You will be trained to use our new data platform OPTICA and ensure that up to date information regarding each patient's journey through the system is available daily and ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To support and work with the Clinical lead, Complex discharge nurse specialists, Wards, Multi-Disciplinary Health and Social Care professionals, and the Bed Management Team identifying, screening and tracking patients through the hospital systems.
- Ensure that up to date information regarding each patients journey through the system is available on a daily basis.
- Coordinate and contribute to where necessary, specific case conferences to progress discharge plans as part of and on behalf of the Discharge Liaison team and in collaboration with Multi-Disciplinary Teams, and Adults and Communities colleagues.
- Ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
- To carry out duties as specified by Health and Social Care professionals such as completion of screening tools and the timely collection and collation of referral documentation.
- To provide comprehensive clerical and administrative support to the Team as required.
- To ensure that all National, Regional, Trust and Departmental policies and procedures are maintained within the remit of Delayed Discharges/Reimbursement protocols.
- To act as a resource to others providing discharge pathway information to Ward Staff, Multi-Disciplinary Teams, Adults and Communities colleagues, patients, relatives and carers.
- To organise and prioritise own workload ensuring the delivery of a high quality to patients through efficient use of time, communication and management skills.
- Participate in setting and monitoring local, written quality standards and protocols to maintain and develop the service.
- Use and participate in appropriate external and internal networks to enhance practice and to promote the department and the Trust.
Management role within inpatient and outpatient services:
- Assist ward staff where appropriate and take a lead in resolution of conflict regarding discharge planning between patients, relatives/carers, Multi-Disciplinary Teams, and colleagues in Adults and Communities.
- To assist with the development and progression of the service as directed by the Team Leader and Divisional objectives and strategies
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To support and work with the Clinical lead, Complex discharge nurse specialists, Wards, Multi-Disciplinary Health and Social Care professionals, and the Bed Management Team identifying, screening and tracking patients through the hospital systems.
- Ensure that up to date information regarding each patients journey through the system is available on a daily basis.
- Coordinate and contribute to where necessary, specific case conferences to progress discharge plans as part of and on behalf of the Discharge Liaison team and in collaboration with Multi-Disciplinary Teams, and Adults and Communities colleagues.
- Ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
- To carry out duties as specified by Health and Social Care professionals such as completion of screening tools and the timely collection and collation of referral documentation.
- To provide comprehensive clerical and administrative support to the Team as required.
- To ensure that all National, Regional, Trust and Departmental policies and procedures are maintained within the remit of Delayed Discharges/Reimbursement protocols.
- To act as a resource to others providing discharge pathway information to Ward Staff, Multi-Disciplinary Teams, Adults and Communities colleagues, patients, relatives and carers.
- To organise and prioritise own workload ensuring the delivery of a high quality to patients through efficient use of time, communication and management skills.
- Participate in setting and monitoring local, written quality standards and protocols to maintain and develop the service.
- Use and participate in appropriate external and internal networks to enhance practice and to promote the department and the Trust.
Management role within inpatient and outpatient services:
- Assist ward staff where appropriate and take a lead in resolution of conflict regarding discharge planning between patients, relatives/carers, Multi-Disciplinary Teams, and colleagues in Adults and Communities.
- To assist with the development and progression of the service as directed by the Team Leader and Divisional objectives and strategies
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- oNVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential
- oKnowledge of a range of work procedures and practises
- oKnowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- oKnowledge of medical terminology
- oPrevious experience in a healthcare setting
Skills & Abilities
Essential
- oAbility to work to challenging deadlines
- oIT skills
Desirable
- oIT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office
Person Specification
Qualifications & Education
Essential
- oNVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential
- oKnowledge of a range of work procedures and practises
- oKnowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- oKnowledge of medical terminology
- oPrevious experience in a healthcare setting
Skills & Abilities
Essential
- oAbility to work to challenging deadlines
- oIT skills
Desirable
- oIT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
