Job summary
An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and experienced Apprentice Administration Support officer based at Freeman Hospital.
Once you join us you will be supported through your apprenticeship journey and offered robust training to allow you to complete the 18 month programme. Within the Board we will map development opportunities tailored to suit your future potential. You will be offered a clear pathway of progression that will highlight future careers opportunities within Newcastle Hospitals.
Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.
- Interview Date Monday 12 May 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- The applicant will be required to provide and maintain a high-quality service to co-ordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.
- It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well-motivated, able to work accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and process appointments for patients attending hospital for endoscopic procedures.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy partial booking process in line with the guidelines from the National Booked Admissions programme.
You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy partial booking process in line with the guidelines from the National Booked Admissions programme.
You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.
Further details can be found on the UK Government website.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Willing to work towards and complete an apprenticeship in either Customer Service or Business Administration
- English and Maths at Level 1 (GCSE Grades 3-2 or D-F, or functional Skills at Level 1)
- NVQ Level 3 or equivalent experience
Desirable
- English and Maths at Level 2 (GCSE Grades 9-4 or A*-C, or functional Skills at Level 2)
- Computer qualification e.g. ECDL / CLAIT
- Clerical related qualification e.g. RSA II Typing or equivalent
Knowledge & Experience
Essential
- General Clerical experience, knowledge of Microsoft Office
- Experience of NHS computerised systems / PAS
Skills & Abilities
Essential
- Good Communication Skills
- Good Organisational Skills and Ability to prioritise workload
- Good interpersonal skills
- Able to work effectively as part of a multidisciplinary team
- Ability to work to deadlines
- Ability to make decisions
- High level of accuracy and presentation
Person Specification
Qualifications & Education
Essential
- Willing to work towards and complete an apprenticeship in either Customer Service or Business Administration
- English and Maths at Level 1 (GCSE Grades 3-2 or D-F, or functional Skills at Level 1)
- NVQ Level 3 or equivalent experience
Desirable
- English and Maths at Level 2 (GCSE Grades 9-4 or A*-C, or functional Skills at Level 2)
- Computer qualification e.g. ECDL / CLAIT
- Clerical related qualification e.g. RSA II Typing or equivalent
Knowledge & Experience
Essential
- General Clerical experience, knowledge of Microsoft Office
- Experience of NHS computerised systems / PAS
Skills & Abilities
Essential
- Good Communication Skills
- Good Organisational Skills and Ability to prioritise workload
- Good interpersonal skills
- Able to work effectively as part of a multidisciplinary team
- Ability to work to deadlines
- Ability to make decisions
- High level of accuracy and presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
