Job summary
THE NEWCASTLE UPON TYNE HOSPITALS NHS TRUST
NORTHERN GENETICS SERVICE
Genetics, International Centre for Life
Clerical Officer
Grade: Band 2
Hours: 37.5 per week, Monday to Friday
This is an exciting opportunity to join the administrative team in the Northern Genetics Service based at the International Centre for Life to support our clinical and admin teams deliver outstanding care to our patients across the Northern Region and beyond.
We are looking for enthusiastic, motivated and a reliable individual to join our supportive and friendly team. You will be required to provide administrative support within the team based at Centre for Life Excellent inter-personal and organisational skills are essential as you will often be first point of contact for staff, patients and visitors. We are committed to providing excellent training and development opportunities for our staff in the department.
If this sounds like the role for you please get in touch, we would be happy to arrange for interested candidates to come and visit us and see the department and the work we do!
- Interview Date: 6th May 2025
- 37 hours 30 minutes/ week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties include patient registration using our electronic patient record, booking of appointments within our EPR, filing, photocopying. maintaining patient records, taking enquiries (telephone, email and face to face) from staff, patients and visitors and processing of daily documentation.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Applicants must be able to demonstrate excellent communication, organisational and team-working skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Full training will be given.
Job Purpose
- The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics.
- Dealing with incoming and outgoing post
- Managing referrals to the service, both paper and electronic
- Production of clinic and other ad hoc patient letters
- Dealing with telephone calls from the users of the departmental services.
- Daily postal duties.
- Print address labels for outside Hospitals as required, amend database of addresses as changes occur.
- Photocopying as required.
- General filing duties.
- Reception cover as required
- Training Immunology staff to enable them to cover, when necessary, clerical duties within the department.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Applicants must be able to demonstrate excellent communication, organisational and team-working skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Full training will be given.
Job Purpose
- The post holder will perform A variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics.
- Dealing with incoming and outgoing post
- Managing referrals to the service, both paper and electronic
- Production of clinic and other ad hoc patient letters
- Dealing with telephone calls from the users of the departmental services.
- Daily postal duties.
- Print address labels for outside Hospitals as required, amend database of addresses as changes occur.
- Photocopying as required.
- General filing duties.
- Reception cover as required
- Training Immunology staff to enable them to cover, when necessary, clerical duties within the department.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- English and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification
Knowledge & Experience
Essential
- Knowledge of office procedures
Desirable
- Knowledge of medical terminology
- Experience in health-related discipline
Skills & Abilities
Essential
- Good communication skills
- Typing/keyboard skills
Person Specification
Qualifications & Education
Essential
- English and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification
Knowledge & Experience
Essential
- Knowledge of office procedures
Desirable
- Knowledge of medical terminology
- Experience in health-related discipline
Skills & Abilities
Essential
- Good communication skills
- Typing/keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
