Job summary
We are excited to recruit in to some administration opportunities within Maternity and Special Care to support our Clinic and Wards areas.
We would like to appeal to individuals who are proactive and enthusiastic - light hearted and dedicated. Within the RVI Materniy and Special Care team, these are key qualities needed to ensure well rounded support and customer care is provided.
We welcome those who enjoy to work within a team and build new relationships, with the ability to manage your own workload - as you will work without direct supervision.
A positive attitude and helpful demeanour is sought to ensure the best customer service is provided to families in such an exciting and important part of their lives.
We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Administration Team to
- Interview Date: 23 April 2025
- Part time hours available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
We seek applications from those with excellent computer literacy skills, as you will support with all elements of pathway administration - registering patients on to the system, making appointments and taking calls to supporting with reception and Ward duties are all part of a typical days' work.
NOTE: You may be exposed to sensitive information such as pregnancy loss and termination in these positions.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
You can expect to get involved in:
- Maintaining an efficient and reliable admissions service for patients and families attending the Maternity Reception and Special Care Unit
- A welcoming meet and greet to patients and families attending for urgent out-patient and day case care
- Prepare, deliver and upload timely patient information to our electronic and paper based records
- Ensure efficient processing and transfer of patients within our electronic bed board system
- Deal with telephone enquires politely and promptly
- Support our admission and discharge process for patients arriving and departing from our units - sharing information with other health care professionals in a timely manner
- Supporting Midwifery, Consultant and Nursing teams with ad hoc administration tasks
- Demonstrating duties to others joining the team and a flexible attitude to supporting within the department
A 4-week training plan provided with time to shadow duties being performed and demonstrate your learning.
We would like to encourage all candidates to contact us to arrange a visit, prior to interview.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
You can expect to get involved in:
- Maintaining an efficient and reliable admissions service for patients and families attending the Maternity Reception and Special Care Unit
- A welcoming meet and greet to patients and families attending for urgent out-patient and day case care
- Prepare, deliver and upload timely patient information to our electronic and paper based records
- Ensure efficient processing and transfer of patients within our electronic bed board system
- Deal with telephone enquires politely and promptly
- Support our admission and discharge process for patients arriving and departing from our units - sharing information with other health care professionals in a timely manner
- Supporting Midwifery, Consultant and Nursing teams with ad hoc administration tasks
- Demonstrating duties to others joining the team and a flexible attitude to supporting within the department
A 4-week training plan provided with time to shadow duties being performed and demonstrate your learning.
We would like to encourage all candidates to contact us to arrange a visit, prior to interview.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications
Essential
- GCSE stand of education or equivalent qualification / experience
Skills
Essential
- Excellent communication skills
- Organisational skills
Desirable
- ECDL
- Data input/keyboard skills
Experience
Essential
- Experience of administrative duties
- Experience of reception duties
Desirable
- Experience in use of medical record software
Knowledge
Essential
- Awareness of confidentiality
- Knowledge of receptionist's role and clerical procedures.
Desirable
Person Specification
Qualifications
Essential
- GCSE stand of education or equivalent qualification / experience
Skills
Essential
- Excellent communication skills
- Organisational skills
Desirable
- ECDL
- Data input/keyboard skills
Experience
Essential
- Experience of administrative duties
- Experience of reception duties
Desirable
- Experience in use of medical record software
Knowledge
Essential
- Awareness of confidentiality
- Knowledge of receptionist's role and clerical procedures.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
