Job summary
We are looking for a highly motivated Receptionist/Clerical Officer to work within the Radiology Department at the Royal Victoria Infirmary.
Working under the supervision of the Radiology Office Manager, the postholder will be responsible for undertaking a range of duties to ensure the provision of an efficient service and the accurate recording of patient information on the Trusts Radiology Information System.
- Interview Date: 10th April 2025
- 30 hours/ week. Monday, Tuesday, Thursday & Friday 8.30 -17.00
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The postholder will act as a first point of contact for the unit and will participate in all queries from patients, visitors and medical staff. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
The postholder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
- To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
- To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
- To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
- To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Knowledge
Essential
- Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
- A good standard of grammar, punctuation and spelling
- Basic IT knowledge
- Knowledge/ appreciation of data protection
Desirable
- Good level of general education
- IT qualification (ECDL etc)
- NVQ level 2 qualification
Experience
Essential
- Previous experience of reception in a comparable organisation
- Experience of general office/reception procedure
- Experienced in providing a service to members of the public
Desirable
- Previous NHS administration experience
- Previous RIS experience
Skill
Essential
- Effective interpersonal/ communicative skills - able to relate to patients and a multidisciplinary staff
- Keyboard skills to RSA II standard or equivalent experience
- Basic numeracy skills
- Ability to prioritise/ demonstrate organisational skills
- Ability to multi task
Person Specification
Knowledge
Essential
- Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
- A good standard of grammar, punctuation and spelling
- Basic IT knowledge
- Knowledge/ appreciation of data protection
Desirable
- Good level of general education
- IT qualification (ECDL etc)
- NVQ level 2 qualification
Experience
Essential
- Previous experience of reception in a comparable organisation
- Experience of general office/reception procedure
- Experienced in providing a service to members of the public
Desirable
- Previous NHS administration experience
- Previous RIS experience
Skill
Essential
- Effective interpersonal/ communicative skills - able to relate to patients and a multidisciplinary staff
- Keyboard skills to RSA II standard or equivalent experience
- Basic numeracy skills
- Ability to prioritise/ demonstrate organisational skills
- Ability to multi task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
