Job summary
A new and exciting opportunity has arisen for an Operational Services Manager to join the Cardiothoracic Services Team at Freeman Hospital. This pivotal role offers the chance to lead and support highly specialised, dynamic services within a world-renowned centre of excellence.
The Cardiothoracic Services Clinical Board encompasses nine wards, including two Intensive Care Units across adult and children's services. It provides a wide range of specialist care, including congenital heart services, cardiology, cardiac and thoracic surgery, and thoracic medicine. With five operating theatres and six catheter labs, the service supports both emergency and elective admissions while also hosting cardiac and respiratory diagnostic services.
As the Operational Services Manager, you will be responsible for the day-to-day operational management of cardiology and respiratory services, working closely with clinical leads. You will play a key role in ensuring the delivery of agreed performance targets, quality, and safety standards, while also driving service improvement, workforce planning, and operational efficiency.
This is a fantastic opportunity for a motivated and resilient leader with a passion for operational excellence and service development in a fast-paced, high-acuity environment.
- Interview Date Tuesday 08 April 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Main duties of the job
The postholder will be responsible for overseeing patient pathways, ensuring that demand and capacity are effectively managed to maintain smooth patient flow. A key part of the role will involve monitoring and delivering waiting time targets, managing elective and emergency activity, and responding to operational pressures as they arise. The post-holder will also oversee the investigation and management of incidents and complaints, ensuring that appropriate actions are taken and lessons learned are embedded into practice.
In addition to operational management, the role will involve future planning and financial leadership. The postholder will work closely with the senior management team to develop business cases and strategic plans that support the growth and sustainability of the service. They will also be responsible for leading service improvement projects, driving efficiency and enhancing the quality of patient care. As a budget holder for a delegated area, the postholder will be expected to ensure effective financial management, supporting the budget-setting process and identifying opportunities for cost efficiencies while maintaining service quality.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
The postholder will also provide line management for delegated non-clinical staff groups. They will be responsible for recruitment and selection, ensuring appropriate staffing levels, and managing sickness absence, disciplinary and grievance processes, as well as supporting staff development and performance management. Promoting a positive and high-performing culture, they will work to ensure staff feel valued and supported in delivering excellent patient care.
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Job description
Job responsibilities
The postholder will also provide line management for delegated non-clinical staff groups. They will be responsible for recruitment and selection, ensuring appropriate staffing levels, and managing sickness absence, disciplinary and grievance processes, as well as supporting staff development and performance management. Promoting a positive and high-performing culture, they will work to ensure staff feel valued and supported in delivering excellent patient care.
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
