Job summary
The Surgery and Specialist Services (SSS) Clinical Board at Newcastle Hospitals provides a range of local, regional and national specialist services to a diverse patient group, with approximately 1000 different patient contacts every day. This is achieved with a team of nearly 2000 colleagues, a budget of £155m and a vast array of equipment and estate.
We operate across 150 theatre lists a week, and are responsible for the care of patients in 250 hospital beds across 10 different wards at the Freeman Hospital and the Royal Victoria Infirmary. We are committed to providing the highest quality of care, in a timely fashion, with the best use of our resources.
We are looking to appoint a talented, outcomes driven individual into the key role of Operational Services Manager to support the Burns and Plastics, Sarcoma, and Major Trauma Services within the Board. The ideal candidate will have a strong operational background in delivering clinical services, but also be experienced in service development and improvement methodology. The successful individual will lead the day to day operational management of the departments alongside the wider Board operational team, but working closely with the Clinical Director and Matron to ensure frontline experts are involved every step of the way.
- Interview Date Friday 04 April 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Main duties of the job
The appointed candidate will fulfill the role of Operational Service Manager, reporting into the Associate Director of Operations for Plastic Surgery and Burns, Trauma and Orthopedics, and Dental Services.
This will entail:
- Assume day to day responsibility for the operational management of all aspects of the services within their portfolio.
- Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets.
- Ensuring services are provided within our financial means, and identify opportunities for efficiencies and cost improvement.
- Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner.
- Involvement in the investigation of incidents within area(s) of responsibility.
- Be a role model in ensuring a safe, civil culture whereby all staff patients and visitors are treated with dignity, respect, and compassion.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Job description
Job responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Desirable
- Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Desirable
- Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
