Job summary
The Quality Support Officer is responsible for a broad range of tasks that support quality assurance and clinical effectiveness in the Trust. They will work closely with the Quality and Effectiveness team to identify and prioritise these activities, supporting high quality patient care.
- Interview date: Wednesday 26th March 2025
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- Collating external agency visit recommendations to the Trust.
- Coordination of Leadership walkabouts and reporting.
- Medical Revalidation.
- Support for the development and publication of the Quality Account.
- Contribution to the Trust Greatix (learning from excellence) reporting system.
- Support for Audit
- Collating external agency visit recommendations to the Trust.
- Support to Clinical Boards with evaluation of GIRFT deep dive and national recommendations.
- Patient Safety Briefings scheduling and evaluation.
- Support for team with CQUIN schemes.
- Support for wider team and departmental duties.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The Quality Support Officer is responsible for the provision of administrative support to the Quality and Effectiveness team in addition to undertaking a range of delegated duties as agreed, and to contributing to broader activities of the Department.
If you have any questions about the job or would like to discuss the role then please do not hesitate to make contact as we would be happy to speak with you about this post.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The Quality Support Officer is responsible for the provision of administrative support to the Quality and Effectiveness team in addition to undertaking a range of delegated duties as agreed, and to contributing to broader activities of the Department.
If you have any questions about the job or would like to discuss the role then please do not hesitate to make contact as we would be happy to speak with you about this post.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent level qualification / experience plus previous clerical, secretarial or administrative experience and office organisation skills
- Word processing or other clerical / computing qualification
Desirable
- Word processing or other clerical/secretarial/computer qualification
Knowledge & Experience
Essential
- Literate and numerate
- Data entry
Desirable
- NHS experience
- Awareness of clinical audit methodology
- Project planning
- Policy administration
Skills & Abilities
Essential
- Good written and verbal communication skills
- IT skills, including word processing, spreadsheets, Internet
Desirable
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent level qualification / experience plus previous clerical, secretarial or administrative experience and office organisation skills
- Word processing or other clerical / computing qualification
Desirable
- Word processing or other clerical/secretarial/computer qualification
Knowledge & Experience
Essential
- Literate and numerate
- Data entry
Desirable
- NHS experience
- Awareness of clinical audit methodology
- Project planning
- Policy administration
Skills & Abilities
Essential
- Good written and verbal communication skills
- IT skills, including word processing, spreadsheets, Internet
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
