Job summary
The Estates Directorate are seeking a highly motivated and diligent individual to work in a demanding yet rewarding role within the Transport Department.
The successful individual will support the department in achieving high levels of customer service to staff, patients and visitors in areas of car parking, taxi management, courier service provision and responding to a range of queries and supporting other departments wherever necessary.
- Interview date: 25 March 2025
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- The Transport Department is required to support many functions within the Trust and you will need the skills to learn and use multiple software packages, be able to communicate with confidence verbally and in writing, be organised and able to manage with a high workload and conflicting demands.
- You should feel comfortable collecting data, analysing problems and supporting delivery of key transport services whilst ensuring tight financial controls and continuously seeking improvements.
- The individual will be required to have a very good working standard of Microsoft word and excel and will be supported with further development opportunities and want be part of a team supporting sustainability measures to reduce emissions and be a key part of improved services and greater efficiencies.
- You should have excellent communication skills and organisational skills gained through previous experience in an administration background, a proven knowledge and understanding of Office IT packages with a high standard of Microsoft Excel ( ECDL certification or equivalent experience).
- You will be required to support the wider Transport Team with the development of other projects which will require your knowledge and skills to ensure new systems and processes work to support effective transport services within the Trust
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide a comprehensive, efficient and effective administrative support to the Transport and Travel Team.
- To act as a first point of contact for all forms of communication.
- It is expected that the Transport Administrator will have sufficient knowledge and understanding of the job to be able to make decisions and act on their own initiative as well as to take action on matters of a non-routine nature.
- A flexible approach is required to fulfil the duties in an environment with many conflicting priorities.
- To support the Transport Co-ordinator in completing projects within deadline, collecting data, reviewing data and providing reports as required.
- To be familiar with Transport and Travel Team business activities, process and systems.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide a comprehensive, efficient and effective administrative support to the Transport and Travel Team.
- To act as a first point of contact for all forms of communication.
- It is expected that the Transport Administrator will have sufficient knowledge and understanding of the job to be able to make decisions and act on their own initiative as well as to take action on matters of a non-routine nature.
- A flexible approach is required to fulfil the duties in an environment with many conflicting priorities.
- To support the Transport Co-ordinator in completing projects within deadline, collecting data, reviewing data and providing reports as required.
- To be familiar with Transport and Travel Team business activities, process and systems.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- NVQ / RSA 3 or equivalent qualification or equivalent experience
Knowledge & Experience
Essential
- Previous administrative experience
- In-depth knowledge of up to date computer systems (Word, Outlook, PowerPoint, Excel)
- experience in typing / word processing skills to a high standard, including the use of Word, Excel, PowerPoint and Outlook.
- Experience of working in a customer service environment and have the relevant qualifications or experience to carry out this demanding role.
- Experience of working in an administrative capacity and an in-depth knowledge of up to date office software, preferably in an Trust capacity
- Experience of working within parameters and operations of a large organisation with clear policies / procedures including working with the public, dealing with high levels of enquiries and understanding governance
Desirable
- Working knowledge of the Estates Department
- Knowledge of Healthcare / Acute Hospital environment
- Working knowledge of Trust software systems
- Experience of managing small projects
Skills & Abilities
Essential
- Excellent keyboard skills
- Excellent interpersonal and communication skills (electronic, written and verbal)
- Ability to work independently or as part of a team to ensure strict deadlines are met and demonstrating: Good organisational skills: Good time-management skills
- Ability to prioritise work, work under pressure and ability to multi-task
Person Specification
Qualifications & Education
Essential
- NVQ / RSA 3 or equivalent qualification or equivalent experience
Knowledge & Experience
Essential
- Previous administrative experience
- In-depth knowledge of up to date computer systems (Word, Outlook, PowerPoint, Excel)
- experience in typing / word processing skills to a high standard, including the use of Word, Excel, PowerPoint and Outlook.
- Experience of working in a customer service environment and have the relevant qualifications or experience to carry out this demanding role.
- Experience of working in an administrative capacity and an in-depth knowledge of up to date office software, preferably in an Trust capacity
- Experience of working within parameters and operations of a large organisation with clear policies / procedures including working with the public, dealing with high levels of enquiries and understanding governance
Desirable
- Working knowledge of the Estates Department
- Knowledge of Healthcare / Acute Hospital environment
- Working knowledge of Trust software systems
- Experience of managing small projects
Skills & Abilities
Essential
- Excellent keyboard skills
- Excellent interpersonal and communication skills (electronic, written and verbal)
- Ability to work independently or as part of a team to ensure strict deadlines are met and demonstrating: Good organisational skills: Good time-management skills
- Ability to prioritise work, work under pressure and ability to multi-task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
