Job summary
The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.
The department is excited to be able to offer the opportunity for a reliable, hardworking and motivated clerk/receptionist to join the Plastic Surgery Outpatient team.
The working times for this post will be 7.5 hours per day on Monday and Tuesday, the exact start and finish times can be discussed prior to starting in the role.
- Interview Date: 12th March 2025
- 15 hours /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
You will work with the current outpatient staff carrying out duties which will include scheduling appointments, working on reception, coordinating patients' paperwork for clinics and dealing with patient telephone queries amongst other general office duties.
- Provide a full range of reception and clerical duties to patients, relatives, carers, Consultant and their teams, to be carried out in a pleasant, effective and efficient manner.
- Preparing clinic notes, retrieving missing notes that are wanted for patients attending outpatient clinics or who appear at Reception desk to be seen as emergencies.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
oFreeman Hospital
oRoyal Victoria Infirmary (RVI)
oHealth Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
oNewcastle Dental Hospital
oNewcastle Fertility Centre
oNorthern Centre for Cancer Care, North Cumbria
oNorthern Genetics Service
oCramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Performs reception duties in designated area.
- Deal with telephone enquires promptly
- Supports an efficient administration and clerical service, as a member of a multidisciplinary team
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Performs reception duties in designated area.
- Deal with telephone enquires promptly
- Supports an efficient administration and clerical service, as a member of a multidisciplinary team
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Understanding of Confidentiality Issues
SKILLS
Essential
- Good IT Skills inc. MS Office Software
- Good Communication skills - written, verbal and telephone
EXPERIENCE
Desirable
- Previous experience working in the NHS
- Previous administration and clerical experience
QUALIFICATIONS
Essential
- Good Standard of English, at GCSE or equivalent level (Minimum 4 GCSE Level A-C inc English Language or equivalent)
Desirable
- ECDL computer qualification or equivalent
Person Specification
KNOWLEDGE
Essential
- Understanding of Confidentiality Issues
SKILLS
Essential
- Good IT Skills inc. MS Office Software
- Good Communication skills - written, verbal and telephone
EXPERIENCE
Desirable
- Previous experience working in the NHS
- Previous administration and clerical experience
QUALIFICATIONS
Essential
- Good Standard of English, at GCSE or equivalent level (Minimum 4 GCSE Level A-C inc English Language or equivalent)
Desirable
- ECDL computer qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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