Job summary
An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.
- Interview Date Thursday 6 March 2025
- 21 hrs 45 per week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Working on one of our busy Outpatient receptions area within the Dental Hospital.
- There are a total of 21 administration and clerical staff reporting to 5 senior clerical staff over five departments
- Approximately 250 Dental Undergraduates in total
- There are approximately 110,000 outpatient attendances per annum.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide an efficient and effective administrative service to patients and the multi- disciplinary team.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide an efficient and effective administrative service to patients and the multi- disciplinary team.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Person Specification
QUALIFICATIONS
Essential
- GCSE in English Grade C or equivalent or
- NVQ Level 2 or equivalent.
Desirable
- ECDL
- RSA 1 or 2 or equivalent
SKILLS
Essential
- Very good keyboard skills
- Good communication, organisational skills
- Accuracy and attention to detail
- Good interpersonal skills
- Able to prioritise workload
- Excellent telephone manner
EXPERIENCE
Essential
- Previous experience in a customer care role within an office based environment
Desirable
- Working within NHS or hospital environment
KNOWLEDGE
Essential
- Good working knowledge of Microsoft Office
Desirable
Person Specification
QUALIFICATIONS
Essential
- GCSE in English Grade C or equivalent or
- NVQ Level 2 or equivalent.
Desirable
- ECDL
- RSA 1 or 2 or equivalent
SKILLS
Essential
- Very good keyboard skills
- Good communication, organisational skills
- Accuracy and attention to detail
- Good interpersonal skills
- Able to prioritise workload
- Excellent telephone manner
EXPERIENCE
Essential
- Previous experience in a customer care role within an office based environment
Desirable
- Working within NHS or hospital environment
KNOWLEDGE
Essential
- Good working knowledge of Microsoft Office
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
