Job summary
The Psychology in Healthcare department is undergoing a period of growth and as such we are looking to recruit a highly motivated and organised Clinical Administrator.
As a Clinical Administrator you will be responsible for providing administration and secretarial support to Clinical Psychologists and staff across Psychology in Healthcare. Working within a team of secretaries you will provide a first point of contact service to patients via telephone and email. You will also contact patients to schedule outpatient appointments at the request of clinical staff. The role also includes working as part of a team rota providing reception cover to our outpatient department at Royal Victoria Infirmary.
Advanced keyboard skills ensuring accuracy and speed are essential as you will be responsible for time sensitive entry of referral and appointment information into the patient record and departmental databases. You will work with the Service Lead to support patient flow along the referral pathway and highlight any areas of concern.
Clear knowledge and understanding of patient confidentiality is vital as you will deal with sensitive and personal information during the course of your duties. You will have clear and effective communication skills and demonstrate kindness, empathy and compassion to patients, colleagues and staff.
Main duties of the job
Maintain a high level of speed and accuracy in processing of documents and information submitted to the department ensuring requests are processed within agreed timescales.
Ability to effectively manage and prioritise workload to support patient care whilst adhering to agreed policies and processes.
Act as first point of contact for the department, sometimes dealing with anxious and distressed patients and carers.
Responsible for accurate maintenance of service databases to support Service Leads in management of waiting lists.
Follow good practice and provide support to trainees and new members of staff.
- Interview date: Tuesday 11 March 2025
- 22 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- oExperience of secretarial/administrative procedures
Desirable
- oNHS Administration/Secretarial experience
- oWorking Knowledge of NHS Systems e.g. eRecord, System One
- oKnowledge of medical terminology
Skills & Abilities
Essential
- oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- oAdvanced keyboard skills including a high standard of word processing skills
- oExcellent communication skills
- oAbility to work without direct supervision
- oAbility to manage time effectively and work on own initiative
- oAbility to accurately input, collate and present information
Person Specification
Qualifications & Education
Essential
- oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
- oExperience of secretarial/administrative procedures
Desirable
- oNHS Administration/Secretarial experience
- oWorking Knowledge of NHS Systems e.g. eRecord, System One
- oKnowledge of medical terminology
Skills & Abilities
Essential
- oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- oAdvanced keyboard skills including a high standard of word processing skills
- oExcellent communication skills
- oAbility to work without direct supervision
- oAbility to manage time effectively and work on own initiative
- oAbility to accurately input, collate and present information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
