Job summary
Are you passionate about supporting quality patient care and would like to be part of a Service that provides care across the UK, are you looking for a new challenge?
We currently have an Elective Admissions Co-Ordinator vacancy within the Cardiothoracic Services Administrative Team at the Freeman Hospital and would like to welcome you to be part of our innovative team!
If you are a highly motivated and enthusiastic individual, then we want you!
- Interview Date Friday 14 February 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Successful applicant will be expected to use their own initiative, to work well as part of a team and to promote good working relationships with colleagues. In return, you will find that we're committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.
If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.
You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trusts flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. In return, you will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills.
If any of the above excites you, we would love to hear from you! To get to know the role a bit further before you apply, please take a look at the Job Description and Person Specification attached. Why not give yourself a chance to share your current skills and experience with us and become part of Team Cardio.
- The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone or face to face contact. Patient confidentiality must be observed at all times.
- The role has specific responsibilities to support organisation and implementation of validation and booking procedures, ensuring a consistency of practice across the team. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.
If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.
You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trusts flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. In return, you will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills.
If any of the above excites you, we would love to hear from you! To get to know the role a bit further before you apply, please take a look at the Job Description and Person Specification attached. Why not give yourself a chance to share your current skills and experience with us and become part of Team Cardio.
- The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone or face to face contact. Patient confidentiality must be observed at all times.
- The role has specific responsibilities to support organisation and implementation of validation and booking procedures, ensuring a consistency of practice across the team. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ level 4 or equivalent qualification / experience
- ECDL or equivalent experience
Knowledge & Experience
Essential
- Previous NHS administration experience o Waiting list management experience o Medical records o Patient confidentiality
- NHS IT Systems
Desirable
- Previous supervisory experience
- Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
Essential
- Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding
- Demonstrate problem solving skills
- Ability to meet deadlines
Person Specification
Qualifications & Education
Essential
- NVQ level 4 or equivalent qualification / experience
- ECDL or equivalent experience
Knowledge & Experience
Essential
- Previous NHS administration experience o Waiting list management experience o Medical records o Patient confidentiality
- NHS IT Systems
Desirable
- Previous supervisory experience
- Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
Essential
- Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding
- Demonstrate problem solving skills
- Ability to meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
