Job summary
We are excited to offer a full time Tracker & Tracer position within The Newcastle Eye Centre.
We are looking for candidates with a NVQ Level 3 or equivalent qualification/experience, knowledge and experience of hospital PAS systems, patient focused and excellent communication skills.
- Interview Date Tuesday 28 January 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The postholder will work alongside other Tracker & Tracers to ensure the safe administrative management of all patients within our service. As the team grows there will be Team Leader opportunities.
The candidate appointed to the vacancy will complete a team of five. They will be trained in all areas of the Tracker & Tracer post and a working knowledge of all sub specialties within The Newcastle Eye Centre. The Tracker & Tracer team will support the whole department and not individual specialties.
- Support multidisciplinary team with collation/validation of data
- Assist with creation of Standard Operating Procedures for all defined tasks
- Prepare data and present at meetings as required re capacity/demand etc
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The purpose of this role is to support and encourage individuals living with sight loss, who regularly attend for review, diagnostic tests and treatment, access healthcare services
- This will involve reviewing hospital systems (e.g. Medisoft) to identify those patients to be reviewed. The role will then cross reference this with other data held on hospital systems to confirm which patients require treatment and when to uphold treatment plans within the clinically advised timeframe (as advised by clinicians)
- Many patients will change their contact details. The role will liaise with this complex group of patients to identify up to date information and facilitate their access to treatment
- This will require caring, patient and tactful communication to help patients complete their treatment journey. For some patients this is often diagnosed later in life but they will remain a patient under our care long term leading to an ever increasing cohort of patients. With an ageing population this is set to grow
- There will be extensive and close working with Trust clinicians, multi-disciplinary teams, Appointment booking Centre and community options (potentially other external organisations in future) to identify patients and support with referrals to and from different sites
- The role will also proactively track and support patients during their treatment to ensure that they achieve specific treatment milestones
- The post holder will therefore be required to utilise a diverse range of influencing techniques to support patients with treatment completion
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The purpose of this role is to support and encourage individuals living with sight loss, who regularly attend for review, diagnostic tests and treatment, access healthcare services
- This will involve reviewing hospital systems (e.g. Medisoft) to identify those patients to be reviewed. The role will then cross reference this with other data held on hospital systems to confirm which patients require treatment and when to uphold treatment plans within the clinically advised timeframe (as advised by clinicians)
- Many patients will change their contact details. The role will liaise with this complex group of patients to identify up to date information and facilitate their access to treatment
- This will require caring, patient and tactful communication to help patients complete their treatment journey. For some patients this is often diagnosed later in life but they will remain a patient under our care long term leading to an ever increasing cohort of patients. With an ageing population this is set to grow
- There will be extensive and close working with Trust clinicians, multi-disciplinary teams, Appointment booking Centre and community options (potentially other external organisations in future) to identify patients and support with referrals to and from different sites
- The role will also proactively track and support patients during their treatment to ensure that they achieve specific treatment milestones
- The post holder will therefore be required to utilise a diverse range of influencing techniques to support patients with treatment completion
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent qualification / experience plus: o Knowledge of a range of work procedures and practices o Knowledge of a full range of administrative systems o Knowledge of medical terminology o Previous experience of NHS working procedures
Knowledge & Experience
Essential
- Knowledge of a full range of Trust administrative systems or similar: o Medisoft Site specific database
- Patient record tracking system Request Queue Shappt/Book Understanding of global NHS issues including recent reforms
- Caldicott Guidelines etc
- Freedom of Information Act
- Data Protection Act
- Ensure confidentiality and security of patient information
- Experience of working with service users in in Age Related Macular Degeneration and Glaucoma
- Highly developed patient-centred communication and influencing skills
- Experience of using hospital computer systems and extracting data
Desirable
- Experience of working with ophthalmology services
- Experience of working with clinical and administrative professionals in giving assistance and advice on the collection interpretation and use of information
Skills & Abilities
Essential
- Ability to work to tight deadlines
- Supervision skills
- Capable of working under own initiative, in a reasonable manner, and to agreed deadlines
- A high level of accuracy, optimum presentation of information and attention to detail
- Excellent organisational skills
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent qualification / experience plus: o Knowledge of a range of work procedures and practices o Knowledge of a full range of administrative systems o Knowledge of medical terminology o Previous experience of NHS working procedures
Knowledge & Experience
Essential
- Knowledge of a full range of Trust administrative systems or similar: o Medisoft Site specific database
- Patient record tracking system Request Queue Shappt/Book Understanding of global NHS issues including recent reforms
- Caldicott Guidelines etc
- Freedom of Information Act
- Data Protection Act
- Ensure confidentiality and security of patient information
- Experience of working with service users in in Age Related Macular Degeneration and Glaucoma
- Highly developed patient-centred communication and influencing skills
- Experience of using hospital computer systems and extracting data
Desirable
- Experience of working with ophthalmology services
- Experience of working with clinical and administrative professionals in giving assistance and advice on the collection interpretation and use of information
Skills & Abilities
Essential
- Ability to work to tight deadlines
- Supervision skills
- Capable of working under own initiative, in a reasonable manner, and to agreed deadlines
- A high level of accuracy, optimum presentation of information and attention to detail
- Excellent organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
