Waiting List and Bookings Officer

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the RVI. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerk will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate. The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

  • Interview Date 31/01/2025
  • 30 hours/week
  • Monday, Wednesday & Friday 9.30 - 20.00
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-02-21-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP


Job description

Job responsibilities

  • To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to a specialised imaging unit within the Radiology Directorate.
  • To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
  • To be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
  • The post holder will be expected to work Trust wide.
  • To participate in all aspects of the administration service within Radiology

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

  • To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to a specialised imaging unit within the Radiology Directorate.
  • To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
  • To be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
  • The post holder will be expected to work Trust wide.
  • To participate in all aspects of the administration service within Radiology

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications

Essential

  • NVQ level 3 or equivalent or equivalent experience.
  • ECDL, Microsoft Office Specialist or equivalent experience
  • Educated to GCSE level, with GCSE Grade C or above in English or equivalent or relevant experience

Desirable

  • Minimum of 5 GCSEs grade C or above including Mathematics and English or equivalent.

Knowledge & Experience

Essential

  • Significant experience in an administrative role in an NHS / health care environment or comparable organisation.
  • Must be experienced in Microsoft Office packages (Excel, Word, etc)
  • Knowledge of NHS Waiting Times Directives
  • Knowledge of Confidentiality.

Desirable

  • Previous experience in a higher clerical role
  • Knowledge of Radiology Waiting Time Directives and pathways.
  • A familiarity with Hospital Information Management Systems such as PAS and of medical terminology

Skills & Abilities

Essential

  • Excellent communication and interpersonal skills across a multi-disciplinary team
  • Excellent organisational and time management skills with the ability to prioritise tasks
Person Specification

Qualifications

Essential

  • NVQ level 3 or equivalent or equivalent experience.
  • ECDL, Microsoft Office Specialist or equivalent experience
  • Educated to GCSE level, with GCSE Grade C or above in English or equivalent or relevant experience

Desirable

  • Minimum of 5 GCSEs grade C or above including Mathematics and English or equivalent.

Knowledge & Experience

Essential

  • Significant experience in an administrative role in an NHS / health care environment or comparable organisation.
  • Must be experienced in Microsoft Office packages (Excel, Word, etc)
  • Knowledge of NHS Waiting Times Directives
  • Knowledge of Confidentiality.

Desirable

  • Previous experience in a higher clerical role
  • Knowledge of Radiology Waiting Time Directives and pathways.
  • A familiarity with Hospital Information Management Systems such as PAS and of medical terminology

Skills & Abilities

Essential

  • Excellent communication and interpersonal skills across a multi-disciplinary team
  • Excellent organisational and time management skills with the ability to prioritise tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP


Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)


For questions about the job, contact:

Office Manager

Carl Scott

carl.scott2@nhs.net

01912826943

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-02-21-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP


Supporting documents

Privacy notice

The Newcastle upon Tyne Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)