Job summary
An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Family Health Board. If you are enthusiastic, organised and well-motivated we want you to join our newly established waiting list team.
This is an ideal opportunity to showcase your skills in supporting Children's Services to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience. This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.
The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists for multiple specialities within Children's Services. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.
If you have a pro-active approach, are a problem solver and your passion is support and put the patient's needs at the forefront, then this is the ideal role for you.
- Interview Date: 16 December 2024
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust's waiting times and the Trust's Patient Access Policy.
- NHS IT Systems
- NHS Waiting list experience/knowledge
- Knowledge of 18 Week pathways
- Patient confidentiality
- Good communication skills
- Demonstrates problem solving skills
- Highly motivated and able to motivate others
- Patient Focused
- Ability to meet deadlines
You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.
The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail. The role is fast paced and you must be able to deal with sensitive and contentious information
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Support the Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
- Ensures patients TCI letter are forwarded to patients
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Support the Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
- Ensures patients TCI letter are forwarded to patients
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Knowledge of confidentiality
Desirable
- Understanding of NHS Waiting List
- Management/18 week pathways
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
EXPERIENCE
Essential
- Outstanding communication and interpersonal skills
Desirable
- Previous NHS experience
- Previous eRecord experience
QUALIFICATIONS
Essential
- Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
- English Language qualification to GCSE level 4 or equivalent
Person Specification
KNOWLEDGE
Essential
- Knowledge of confidentiality
Desirable
- Understanding of NHS Waiting List
- Management/18 week pathways
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
EXPERIENCE
Essential
- Outstanding communication and interpersonal skills
Desirable
- Previous NHS experience
- Previous eRecord experience
QUALIFICATIONS
Essential
- Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
- English Language qualification to GCSE level 4 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
