Job summary
The Newcastle Upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Patient Experience Team at a time when new and exciting ways of working are being developed. We are in a position to advertise the post of Equality, Diversity and Inclusion Manager (patient services) working full time on a permanent basis.
The successful applicant will join a supportive team which is led by the Head of Patient Experience. There will be opportunities to learn and develop new skills and influence patient experience developments and projects.
- Interview Date: 9 January 2025
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Key roles of the post include developing and implementing an equality, diversity and inclusion (patients) work plan, identify key areas for improvement and working in collaboration with local communities.
This is a unique post and we are keen to attract applicants from a variety of backgrounds. Informal enquiries to explore the post further are welcomed and can be made to Tracy Scott, Head of Patient Experience tracy.scott15@nhs.net or 0191 2139622.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The post holder will be responsible for leading and delivering a range of projects aimed at improving the experience of people with protected characteristics
- The projects will change over time depending on patient/carer feedback and national legislation
- The post holder will evaluate projects they have led on conducting thorough evaluation and make suggestions for change or future work streams
- The post holder will be required to develop and implement an EDIStrategy (patients) and identify key areas for improvement.
- The post holder will need to ensure that relevant and current EDI statutory requirements are met.
- The post holder will be required to provide training and support for staff concerning the equality and diversity of patients
- To identify and lead on service improvement projects in relation to EDI
- The post holder will provide a liaison function between external EDI networks
- The post holder will ensure the timely review and develop a robust process to ensure evidence is collated as part of the quality standards framework and EDS2 requirements.
- The post holder will be required to work in collaboration with Human ResourcesEDI colleagues and supporting staff networks when appropriate
- Provide support to staff when analysing equality in relation to new policy, service development and improvement
- Provide leadership within Interpretation and Translation services
- The post holder will be required to support and co-ordinate patient, carer and public involvement in relation to people with protected characteristics
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The post holder will be responsible for leading and delivering a range of projects aimed at improving the experience of people with protected characteristics
- The projects will change over time depending on patient/carer feedback and national legislation
- The post holder will evaluate projects they have led on conducting thorough evaluation and make suggestions for change or future work streams
- The post holder will be required to develop and implement an EDIStrategy (patients) and identify key areas for improvement.
- The post holder will need to ensure that relevant and current EDI statutory requirements are met.
- The post holder will be required to provide training and support for staff concerning the equality and diversity of patients
- To identify and lead on service improvement projects in relation to EDI
- The post holder will provide a liaison function between external EDI networks
- The post holder will ensure the timely review and develop a robust process to ensure evidence is collated as part of the quality standards framework and EDS2 requirements.
- The post holder will be required to work in collaboration with Human ResourcesEDI colleagues and supporting staff networks when appropriate
- Provide support to staff when analysing equality in relation to new policy, service development and improvement
- Provide leadership within Interpretation and Translation services
- The post holder will be required to support and co-ordinate patient, carer and public involvement in relation to people with protected characteristics
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to degree level or have equivalent knowledge over broad subject range
- Post graduate qualification or equivalent level of knowledge and experience in project management
Knowledge & Experience
Essential
- Experience of project management in relation to Equality Diversity and Inclusion (EDI)
- Theoretical and practical knowledge of patient, carer and public involvement and EDHR
- Evidence of drive, initiative, creativity and enthusiasm to support EDI work
- Evidence of relevant continuous professional development
- Knowledge of the legal aspects of EDHR legislation
Desirable
- Advanced IT skills
- Effective project management skills
- Proven change management skills
- Previous EDHR role or experience
Skills & Abilities
Essential
- Confidence and ability to represent the Trust in relation to EDI (patients)
- Evidence of analytical and report writing skills
- Strong IT skills
- Proven ability to develop to work autonomously in support of EDI
- Excellent interpersonal and communication skills
Person Specification
Qualifications & Education
Essential
- Educated to degree level or have equivalent knowledge over broad subject range
- Post graduate qualification or equivalent level of knowledge and experience in project management
Knowledge & Experience
Essential
- Experience of project management in relation to Equality Diversity and Inclusion (EDI)
- Theoretical and practical knowledge of patient, carer and public involvement and EDHR
- Evidence of drive, initiative, creativity and enthusiasm to support EDI work
- Evidence of relevant continuous professional development
- Knowledge of the legal aspects of EDHR legislation
Desirable
- Advanced IT skills
- Effective project management skills
- Proven change management skills
- Previous EDHR role or experience
Skills & Abilities
Essential
- Confidence and ability to represent the Trust in relation to EDI (patients)
- Evidence of analytical and report writing skills
- Strong IT skills
- Proven ability to develop to work autonomously in support of EDI
- Excellent interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
