Job summary
An exciting opportunity has arisen to join the Neurosurgery Waiting List Office. We are looking for a reliable, enthusiastic and hard-working individual with an eagerness to succeed in a challenging environment.The post holder will have a highly developed specialist knowledge of the waiting list management procedures and the Trust's Patient Access policies and procedures gained over a period of time.
The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Interview Date Friday 29 November 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
The post holder duties include, but are not limited to;
- Organise and plan patient appointments for pre-operative assessment
- Organise and plan patient appointments for inpatient and day case surgery
- Carry out regular reviews of patients on the waiting list in line with the patient access policy
- Communicate with members of staff at all levels
- Attend regular meetings
- Answering the telephone
- Organise available theatres maximising theatre utilisation
- Implementing 6-4-2 policy
- Co-ordinate the provision of relevant theatre equipment and/or prosthesis
- Maintain an overview of theatre capacity
- Address problems occurring quickly and efficiently, recognising the need to bring to the attention of senior staff for advice or resolution
- Provide advice, instruction or training to staff within the Waiting List Team
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. Patient confidentiality must be observed at all times.
The post holder is the line manager to the Waiting List Office Team.. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trusts policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. Patient confidentiality must be observed at all times.
The post holder is the line manager to the Waiting List Office Team.. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trusts policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge & Experience
Essential
- NHS IT Systems o eRecord o Validation database o Theatre scheduling software
- Significant NHS administration experience o Waiting list management o Medical records o Patient confidentiality
- Previous supervisory experience
Desirable
- Understanding of the NHS Plan
Skills & Abilities
Essential
- Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding
- Demonstrate problem solving skills
- Ability to meet deadlines
- Ability to provide formal training across disciplines in waiting list management
Person Specification
Qualifications & Education
Essential
- Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge & Experience
Essential
- NHS IT Systems o eRecord o Validation database o Theatre scheduling software
- Significant NHS administration experience o Waiting list management o Medical records o Patient confidentiality
- Previous supervisory experience
Desirable
- Understanding of the NHS Plan
Skills & Abilities
Essential
- Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding
- Demonstrate problem solving skills
- Ability to meet deadlines
- Ability to provide formal training across disciplines in waiting list management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
