The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer/Receptionist

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Job summary

An exciting opportunity has arisen for an enthusiastic, self-motivated and hard-working Clerical Officer / Receptionist in the Endoscopy Department in support of the endoscopy services provided on both Freeman and Royal Victoria Infirmary sites. The role will be predominantly based at the RVI but will also be expected to support the Freeman Hospital Endoscopy Department as required.

The successful applicants should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment. Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

You will be working closely with patients, clinical and non-clinical colleagues, providing a comprehensive reception service for the Endoscopy Department.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

Interview Date 30/07/2024
37 Hours 30 Minutes per a week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Working in a busy department, applicants should have good organisational skills; good communication and interpersonal skills to provide support to patients, medical and nursing teams within the department and to liaise with departments across the organisation. The ability to communicate with patients in a professional, sensitive and empathetic manner is essential. Previous clerical experience would be desirable but not essential.

The successful candidate will play a vital role to the multidisciplinary team. Supporting the nurse led units by providing a reception service and being the face for patients, staff and relatives alike attending the department. Endoscopy Services is a fast pace friendly facility with high values, working for endoscopy can be highly rewarding and challenging at the same time.

The main duties of this role is to greet patients, relatives and staff attending to the department. Admitting and discharging patients attending for endoscopic procedures for the Trusts electronic patient administration system - eRecord. Preparing paperwork for all day case admissions. Answering telephone enquiries to the department.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

16 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2024-29-09-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Job description

Job responsibilities

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services.

Person Specification

Skills

Essential

Literacy and numeracy skills to NVQ Level 2 (Qualification and Credit Framework level 1) or equivalent.
General Clerical Computer experience - word processing, basic office skills
Good organisational skills
Good interpersonal skills

Desirable

Computer qualification Eg CLAIT / ECDL
NVQ Level 2 or working towards

Experience

Essential

Basic clerical / office experience

Desirable

Previous work in a health care setting.
Experience of NHS computerised systems
Experience with PAS

Knowledge

Essential

Basic education
Computer literacy

Desirable

Computer related qualification
Clerical related qualification

Person Specification

Skills

Essential

Literacy and numeracy skills to NVQ Level 2 (Qualification and Credit Framework level 1) or equivalent.
General Clerical Computer experience - word processing, basic office skills
Good organisational skills
Good interpersonal skills

Desirable

Computer qualification Eg CLAIT / ECDL
NVQ Level 2 or working towards

Experience

Essential

Basic clerical / office experience

Desirable

Previous work in a health care setting.
Experience of NHS computerised systems
Experience with PAS

Knowledge

Essential

Basic education
Computer literacy

Desirable

Computer related qualification
Clerical related qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information