Job summary
A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator.
The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients through a single point of access to Cancer Services and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service.Though the job can be challenging at times it is also rewarding.
The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.
- Interview Date Friday, 02 August 2024
- 37 Hours 30 Minutes/Week
Main duties of the job
- Requesting scans and results from relevant external Healthcare providers
- Make New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are met
- Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
- Working with other departments within the board including Radiotherapy and Chemotherapy team
- Ad hoc duties as requested by the clinical team
- Working within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral Service
- Communicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses
- Communicate with patients regarding appointments and admissions at the request of the medical staff
- Provide cover for Pathway Navigator/Clinic Co-ordinator as required
- Cover Administrator Support posts Trust wide as required
- To manage the flow of patients through the single point of access service
- Managing administration of referral spreadsheets
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To manage the flow of patients through the single point of access service
- Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
- Liaise with relevant staff from various health care settings reporting issues and or concerns
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service
- To provide a comprehensive, administrative and clerical support for the Team including issue logs
- Receive and make calls as required
- To work flexibly within the team, providing support and training to colleagues in the team
- Supervise, train and develop other clerical staff
- Information management and data quality is essential to ensuring effective management of appointment ledgers
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Job description
Job responsibilities
- To manage the flow of patients through the single point of access service
- Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
- Liaise with relevant staff from various health care settings reporting issues and or concerns
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service
- To provide a comprehensive, administrative and clerical support for the Team including issue logs
- Receive and make calls as required
- To work flexibly within the team, providing support and training to colleagues in the team
- Supervise, train and develop other clerical staff
- Information management and data quality is essential to ensuring effective management of appointment ledgers
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in business administration or equivalent qualification / experience
- Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
Essential
- Experience of data inputting and assisting with audits
- Experience of dealing with patients, public and other health care staff
- Experience of working within a health care administrative setting
- Experience of working with information technology
- Understanding of confidentiality issues
- Previous administrative experience
- Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
- Knowledge of electronic patient record system
Desirable
- Experience of working in a health care setting
- Previous experience in a higher clerical role
Skills & Abilities
Essential
- Ability to prioritise and organise workload effectively
- Organisational skills
- Good communication/interpersonal skills.
- Good computing and keyboard skills particularly data entry and word processing
Desirable
- Evidence of ability to take decisions to manage competing priorities, for example patient flow
- Supervisory skills
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in business administration or equivalent qualification / experience
- Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
Essential
- Experience of data inputting and assisting with audits
- Experience of dealing with patients, public and other health care staff
- Experience of working within a health care administrative setting
- Experience of working with information technology
- Understanding of confidentiality issues
- Previous administrative experience
- Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
- Knowledge of electronic patient record system
Desirable
- Experience of working in a health care setting
- Previous experience in a higher clerical role
Skills & Abilities
Essential
- Ability to prioritise and organise workload effectively
- Organisational skills
- Good communication/interpersonal skills.
- Good computing and keyboard skills particularly data entry and word processing
Desirable
- Evidence of ability to take decisions to manage competing priorities, for example patient flow
- Supervisory skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
