Main Reception Enquiry Clerk

The Newcastle upon Tyne Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join the Main Reception team at the Newcastle upon Tyne Hospitals NHS Foundation Trust.

Main Reception areas provide a 24/7 service throughout the main hospital sites. The department is looking for reliable and highly organised individuals who have excellent communication skills.

Full time: 37.5 hours per week, Monday to Friday

Interview Date: 29 May 2024
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

The Main Reception Department at the Newcastle Upon Tyne Hospitals NHS Trust are looking for a full time Main Reception Enquiry Clerk to work as part of their busy team on the Main Reception desks.
We are looking for organised, efficient and progressive individuals who have previous customer care / receptionist experience and are able to demonstrate good communication and interpersonal skills.
The successful applicant will form part of the busy team on the Main Reception desks, providing an excellent front of house service to patients, visitors and staff.
Main duties include dealing with queries and directing patients, visitors and staff, working on the call queue for inpatient queries and taxi bookings and the handling of keys.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

15 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2024-20-17-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To ensure the provision of an efficient and effective Main Reception Service giving a high level of service to all users.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

To ensure the provision of an efficient and effective Main Reception Service giving a high level of service to all users.

Person Specification

Knowledge

Essential

Good background knowledge of hospital layout and personnel gained via induction and on the job training.
Understanding of confidentiality issues.

Desirable

Awareness of Health and Safety requirements.

SKILLS

Essential

Good communication skills.
Good organisational skills
Good customer care skills

Desirable

IT/keyboard skills
Listening and understanding skills.

EXPERIENCE

Essential

Previous customer /reception care experience.

Desirable

Previous NHS experience
Telephone experience

Person Specification

Knowledge

Essential

Good background knowledge of hospital layout and personnel gained via induction and on the job training.
Understanding of confidentiality issues.

Desirable

Awareness of Health and Safety requirements.

SKILLS

Essential

Good communication skills.
Good organisational skills
Good customer care skills

Desirable

IT/keyboard skills
Listening and understanding skills.

EXPERIENCE

Essential

Previous customer /reception care experience.

Desirable

Previous NHS experience
Telephone experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information