Job summary
An exciting opportunity has arisen for enthusiastic and motivated members of staff to join the Main Reception team at the Newcastle upon Tyne Hospitals NHS Foundation Trust as Reception Supervisors.
Main Reception areas provide a 24/7 service throughout the main hospital sites. The department is looking for reliable and highly organised individuals who have excellent communication skills. to supervise the Main Reception desks.
- Interview date: 29th May 2024
- 37 Hours 30 Minutes per a week position
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
We are looking for an organised, efficient, and progressive individual who has extensive previous supervisory/receptionist experience and is able to demonstrate strong communicational, interpersonal and leadership skills.
The successful applicant will be responsible for supporting the Reception Manager, helping to supervise the busy team on the Main Reception desks, ensuring the teams provide an excellent front of house service to patients, visitors and staff.
Main duties include supervising staff, supporting with the completion of rosters to ensure desks are covered 24/7, HR duties, supporting staff in dealing with queries and issues from patients, visitors and staff, managing the call queue for inpatient queries and taxi bookings and providing the teams with the necessary support, training and equipment to continue to deliver a high service.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff on Main Reception Areas Trust wide, maintaining a level of efficiency to meet the needs of the Reception services
- To deputise for Reception Manager
- To support the Medical Examiners/Bereavement Services as required ,organising and managing the collection of death certificates of deceased patients within the Trust
- To contribute to a high standard of service to bereaved families, visitors and staff as a member of the multidisciplinary team
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff on Main Reception Areas Trust wide, maintaining a level of efficiency to meet the needs of the Reception services
- To deputise for Reception Manager
- To support the Medical Examiners/Bereavement Services as required ,organising and managing the collection of death certificates of deceased patients within the Trust
- To contribute to a high standard of service to bereaved families, visitors and staff as a member of the multidisciplinary team
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent qualification / experience
Knowledge
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) Understanding of confidentiality issues
- Understanding of the data protection act 1998
Desirable
- Knowledge of the Department of Health initiatives
- Knowledge of Trust policies and procedures
- Previous experience working with bereaved families
- Current knowledge of bereavement and funeral services
Skills
Essential
- Ability to supervise and train a small staff team
- Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT skills
- Ability to work using own initiative, unsupervised and as part of a team
Desirable
- Previous supervisory skills
- Training skills
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent qualification / experience
Knowledge
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) Understanding of confidentiality issues
- Understanding of the data protection act 1998
Desirable
- Knowledge of the Department of Health initiatives
- Knowledge of Trust policies and procedures
- Previous experience working with bereaved families
- Current knowledge of bereavement and funeral services
Skills
Essential
- Ability to supervise and train a small staff team
- Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT skills
- Ability to work using own initiative, unsupervised and as part of a team
Desirable
- Previous supervisory skills
- Training skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
