Job summary
Newcastle Gynaecology is looking to recruit a Cancer Care Coordinator to work offer patient and pathway support, along side our Cancer Nurse Specialists. The role will integrate into a dynamic team committed to service improvement and excellent patient experience.
This exciting role would be suitable for an experienced Administrator. You will use your experience and knowledge to support and complement our existing team providing and monitoring patient-centred care across a number of Gynaecological cancer pathways serving patients throughout the North East of England
The post holder will be based within the Gynaecology department at the the RVI in Newcastle. You will be caring, motivated, proactive, and committed with excellent communication skills. You will work independently and as part of a team under the leadership of the Admin Manager with close support and mentorship from our Cancer Nurse Specialists. You will support with all aspects of improving the safety and quality of patient care at every opportunity.
The role will involve working within core hours 8.30am -3.00pm. Flexibility is required to support patient and service need.
- Interview date: 29th May 2024
- 30 hours /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The role of the Cancer Care Coordinator is to support the Gynaecological Cancer Care Pathways. The team is comprised of this position, Gynaecology Administrators and Cancer Nurse Specialists.
It is a busy department managing referrals from primary care in the Newcastle area and tertiary referrals from neighbouring Trusts. The Cancer Care Coordinator role is predominantly focused on supporting patients through the post-diagnosis phase of their treatment pathway and ensuring timely treatment by monitoring waiting times, facilitating investigations and treatments and following up on results.
This is a proactive role and the post holder will be involved in continuous service improvement by collecting, organising and presenting data and working with management and nursing colleagues to co-create improved systems and processes.
The role involves regular patient and family contact to support the care and emotional wellbeing of those affected by cancer. The role involves working with partner departments and teams within and outside of Newcastle upon Tyne Hospitals Trust, advocating for patients where appropriate, to provide an efficient and seamless patient experience.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
- Support tracking of patients on the cancer pathways to support achievement of national cancer targets.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs
- Contribute to the holistic needs assessment and the development of an individual care plan
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Attend and support the local weekly MDT and patient tracking meeting and activity.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
- Support tracking of patients on the cancer pathways to support achievement of national cancer targets.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs
- Contribute to the holistic needs assessment and the development of an individual care plan
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Attend and support the local weekly MDT and patient tracking meeting and activity.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Knowledge
Essential
- Experience in direct patient contact
- Understanding of health/social care environment
- Knowledge of range of work procedures and practices
- Knowledge of a full range of IT systems
Skills
Essential
- Ability to work tight deadlines
- Excellent organisational skills
Experience
Essential
- Relevant health or social care experience at Band 3 or equivalent
Desirable
- Coaching or teaching qualification
Qualifications
Essential
- GCSE English language and Mathematics (Grades A-C) or equivalent qualification / experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
Desirable
- Full European driving licence
Person Specification
Knowledge
Essential
- Experience in direct patient contact
- Understanding of health/social care environment
- Knowledge of range of work procedures and practices
- Knowledge of a full range of IT systems
Skills
Essential
- Ability to work tight deadlines
- Excellent organisational skills
Experience
Essential
- Relevant health or social care experience at Band 3 or equivalent
Desirable
- Coaching or teaching qualification
Qualifications
Essential
- GCSE English language and Mathematics (Grades A-C) or equivalent qualification / experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
Desirable
- Full European driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
