Job summary
As a Flow Co-ordinator you will be integral to optimising bed capacity and reducing transfer delays across Medicine. This is a dynamic role which will positively impact the front of house services and patient experience. It is a role suited to an individual with excellent interpersonal and organisational skills and previous experience in a healthcare setting.
- Interview Date: 19 April 2024
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37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- Attending daily ward rounds and liaising with clinical staff to identify suitable patients to be transferred and lead on patient transfers and discharges
- Ensure safe and timely patient flow
- Confident communicating clearly and compassionately to staff and patients
- Working efficiently independently and as part of a multi-disciplinary team
- Able to work flexibly in a fast-paced environment with an inclusive and patient-centred approach
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
In patient services - Bed management: o Coordination of inpatient admissions, transfer and discharge across and between medical wards
- Act a principle contact with patients, health care professionals and other organisations to ensure an efficient, effective and value for money service is in place, maintained and developed.
- Contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- Work in collaboration with the Ward Manager and MDT staff to support the discharge planning process.
- To assist in maintaining patient flow throughout the ward.
- To act as a runner to ensure all necessary actions are undertaken and completed to facilitate efficient and effective discharge.
Management role within inpatient and outpatient services:
- Provides day to day management for ward clerks on the inpatient wards, when necessary.
- Provides local training & induction for these staff, when necessary
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
In patient services - Bed management: o Coordination of inpatient admissions, transfer and discharge across and between medical wards
- Act a principle contact with patients, health care professionals and other organisations to ensure an efficient, effective and value for money service is in place, maintained and developed.
- Contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- Work in collaboration with the Ward Manager and MDT staff to support the discharge planning process.
- To assist in maintaining patient flow throughout the ward.
- To act as a runner to ensure all necessary actions are undertaken and completed to facilitate efficient and effective discharge.
Management role within inpatient and outpatient services:
- Provides day to day management for ward clerks on the inpatient wards, when necessary.
- Provides local training & induction for these staff, when necessary
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- NVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential
- Knowledge of a range of work procedures and practises
- Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- Knowledge of medical terminology
- Previous experience in a healthcare setting
Skills & Abilities
Essential
- Ability to work to challenging deadlines
- IT skills
Desirable
- IT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office.
Person Specification
Qualifications & Education
Essential
- NVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential
- Knowledge of a range of work procedures and practises
- Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- Knowledge of medical terminology
- Previous experience in a healthcare setting
Skills & Abilities
Essential
- Ability to work to challenging deadlines
- IT skills
Desirable
- IT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
